Director of Professional Services - High Tech

Strategic Practice Leadership

• Create and execute short-term (0-6 month) and mid-term (1-2 year) strategic plans for the High Tech services practice.
• Maintain accountability for the High Tech Services resource forecast, balancing cost, quality, and speed.
• Drive the development of High Tech-specific delivery assets and solutions. Define service delivery strategies for new products.

Delivery Excellence & Value Realization

• Serve as the Services Project Sponsor for your portfolio, performing ongoing health checks to govern scope, schedule, and budget.
• Drive a value-focused mindset across the team, ensuring every implementation delivers rapid, measurable ROI.
• Own customer health across the High Tech sub-region. Engage directly with customer stakeholders to mitigate risks and drive success initiatives.

Services Sales & Growth

• Own the scoping and selling of Services deals within the High Tech vertical, including complex or strategic engagements.
• Proactively review your customer portfolio to identify opportunities for Services that drive further value and user adoption.
• Build strategic relationships with key partners in the region to support co-delivery models.

People & Team Development

• Recruit, mentor, and develop a diverse, high-performing team of 10+ Consultants and Project Managers.
• Identify high potential individual contributors and effectively manage team performance.
• Role model the "Best Team Wins" mindset. Foster an inclusive environment that encourages open feedback, resilience during change, and continuous professional growth.

Qualifications

• 7+ years of experience in Management Consulting, Professional Services, or SaaS Implementation, with relevant experience working in the High Tech industry.
• 5+ years of leadership experience managing teams, with a track record of recruiting, motivating, developing, and retaining top talent.
• Experience creating and executing business plans (1-2 year horizon) and managing a P&L or services forecast.
• Strong experience leading services sales cycles, including scoping, pricing, and contract negotiation for complex software implementations.
• Deep understanding of managing professional services teams and software implementation methodologies, preferably in enterprise SaaS.
• Ability to understand the Celonis Platform (or similar Process Intelligence technologies) at a level required to lead and direct technical consultants.
• Excellent written and verbal communication skills, with the ability to influence stakeholders at the Senior/Executive level.