IT Operations Technical Lead

Responsibilities

• Lead IT operations aligned with ITIL processes, including incident, problem, change, and release management.
• Manage Linux and Windows environments across hybrid cloud and on-premises infrastructure.
• Drive incident response, root-cause analysis, and service restoration for mission-critical systems.
• Design and maintain golden images, patching strategies, and system-hardening standards.
• Lead patch management and vulnerability remediation programs.
• Develop automation solutions, including AI-assisted development approaches, to improve operational efficiency.
• Support and optimize infrastructure for AI/ML workloads, including provisioning, scaling, and performance tuning.
• Manage GPU-enabled environments for high-performance computing and machine-learning use cases.
• Optimize monitoring, logging, alerting, and observability frameworks.
• Manage and mentor systems engineers and provide technical guidance and performance oversight.
• Collaborate with architecture, security, and development teams to improve reliability and scalability.
• Support hybrid cloud and on-premises data-center environments.
• Maintain documentation, runbooks, standard operating procedures, and operational-readiness materials.

Requirements

• 5+ years leading operations teams and driving operational process and technology improvements.
• Experience implementing and operating within ITIL frameworks.
• 10+ years of hands-on Unix/Linux experience, including CentOS and Red Hat systems administration in large-scale distributed environments.
• Experience with incident management, patching, system hardening, and production support.
• Experience building and maintaining golden images and standardized environments.
• Strong scripting and automation skills.
• Experience with configuration management and automation tools.
• Strong understanding of networking fundamentals, including DNS, TCP/IP, firewalls, and load balancing.
• Experience with monitoring and logging tools.
• Cloud build-out or migration experience with AWS, Google Cloud, or Microsoft Azure.
• 2+ years of experience with CI/CD and automation tools.
• Experience supporting AI/ML workloads or data-intensive platforms.
• Familiarity with GPU-based compute environments.
• Knowledge of security best practices and compliance frameworks.
• Willingness to learn and adopt emerging technologies.

Nice-to-Haves

• Knowledge of NIST 800-53, FedRAMP, or FISMA.
• ITIL, Linux, AWS, Azure, or Kubernetes certifications, including CKA/CKAD.
• CCNA or CCNP certification.

Compensation and Benefits

• Base salary: $150,000–$170,000 USD.
• Medical, dental, and vision coverage for employees.
• Paid time off and holidays.
• 401(k) match up to 5%.
• Educational benefits.
• Employee referral bonus.
• Flexible spending and transportation reimbursement accounts.