Principal Solutions Architect

What you will do

• Lead strategic customer engagements from discovery through implementation, adoption, and value realization
• Architect end-to-end BigPanda solutions across workflows, integrations, data design, and production go-lives
• Partner with senior customer stakeholders to define technical roadmaps and operational transformation priorities
• Act as a senior escalation point for complex architecture decisions, implementation risks, and customer requirements
• Build reusable playbooks, best practices, and architecture patterns while mentoring other Solutions Architects

Skills and Experience

• 8+ years of experience in post-sales, technical architecture, consulting, or professional services roles
• Deep knowledge of monitoring, observability, ITSM, and incident response platforms
• Experience leading complex enterprise implementations with multiple stakeholder groups
• Ability to influence senior customer stakeholders and connect technical decisions to business outcomes
• Strong architecture, whiteboarding, and technical documentation skills across multi-platform environments
• Comfort writing code in Python or Node.js for integrations, troubleshooting, or solution delivery
• Strong consultative communication skills across technical and non-technical audiences
• Track record of improving team practices through mentoring, reusable assets, or process development

Benefits

• Competitive equity
• Remote-first environment
• Unlimited PTO
• Twelve (12) paid holidays throughout the year
• Comprehensive health benefits
• #PandaParent support including financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents
• Financial planning services
• Employee learning & development budget
• Values-based recognition
• Social community & ERG programs
• Work-from-home stipend