Manager, HR Consulting

What You Will Work On

• Lead a team of Senior HR Consultants, serving as a strategic thought partner in their day-to-day work and supporting their ongoing growth as HR and service professionals
• Conduct 1:1s, lead regular team meetings, provide regular coaching and constructive feedback, prioritize quality assurance in your team’s customer interactions, and conduct annual performance reviews
• Continue to expand the HR Consulting function by hiring, onboarding, and engaging top talent
• Drive and help shape service excellence standards for our Dedicated HR Consulting program
• Communicate directly with customers as needed, especially in escalated cases or situations where a senior perspective is required
• Oversee team projects — including the customer compliance newsletter, customer learning opportunities (such as webinars), and HR-related content, tools, and experiences — providing direction on scope, giving feedback, and connecting team members with stakeholders
• Partner with Legal, Product, and Revenue teams on upcoming employment legislation and HR trends — how it impacts Justworks customers and how we will best support them through change
• Support and guide the team’s work on optimizing efficiencies across the function, including the integration of AI tools
• Display a high level of professionalism, compassion, and ownership when working with your team and with customers
• Work with internal teams to improve processes, with an eye toward improving customer experience

How You Will Do Your Work

• Culture and change champion - owning and balancing the conflicts between standing still and moving forwards; believes in, helps develop, and cultivates excitement in their workplace culture
• Takes responsibility - being accountable, being committed, and accepting ownership for one’s decisions, actions, and behavior
• Curious - the innate desire to learn, grow and understand
• Plans and aligns - Breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules
• Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems; operates with very little direction

Qualifications

• Minimum of 8 years experience at the HR Generalist, HR Business Partner, HR Manager, or Employee Relations Manager level
• Experience handling compliance across multiple US states
• At least 1 of the following HR certifications: PHR, SPHR, SHRM-CP, or SHRM-SCP (If not certified, certification must be obtained within the first six months of employment - Justworks will provide financial support)
• Previous people management experience preferred
• Experience in tech, consulting, SaaS, and/or PEO environments a plus
• Global HR experience a plus

Compensation

• The base wage range for this position based in our New York City Office is targeted at $155,500.00 to $171,050.00 per year.