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Loop ReturnsLoop ReturnsUnited States

Developer Success Engineer

Guide external developers and partners integrating with Loop's APIs and platform. Troubleshoot issues, create documentation, maintain sandboxes, and relay feedback to Product/Engineering. Requires 2-4 years software engineering experience with APIs and integrations.

Salary not listed
Remote2+ YOEDeveloper Relations

About the role

Responsibilities

  • Guide external developers through Loop's APIs and help them plan their integrations before they start building.
  • Set up and maintain sandbox environments that give integration partners a reliable space to build and test against Loop's platform.
  • Support developers through testing and validation, helping them verify their integrations work as expected before going live with a client.
  • Troubleshoot integration issues as they arise, working closely with internal Engineering and Product teams to get external developers unblocked quickly.
  • Create and maintain client-facing technical documentation, including API guides, integration walkthroughs, and troubleshooting resources, that helps developers self-serve and succeed.
  • Partner with the Onboarding team to train and launch new Loop Anywhere clients, serving as the technical resource from kickoff through go-live.
  • Collect and communicate feedback from external developers to Product and Engineering, helping Loop's platform evolve based on real-world integration experience.

Requirements

  • 2-4 years of experience as a software engineer, with exposure to APIs, integrations, and developer-facing platforms.
  • Comfortable working with modern web stacks; experience with PHP/Laravel is a plus.
  • Can write clear, useful technical documentation, including API references, step-by-step guides, and tutorials.
  • Familiar with e-commerce ecosystems and have hands-on experience with webhooks, event-driven patterns, or third-party integrations.
  • Energized by working directly with developers, translating technical complexity into actionable guidance.
  • Curious about AI tooling and how it can improve the developer experience.
  • Operate with intensity and hold a high bar; give direct feedback, ask for help early, and respond to setbacks with ownership.
  • Can share examples of learning from mistakes, asking for help, and growing through feedback.

Nice-to-Haves

  • Experience with PHP/Laravel.
  • Familiarity with Loop's tech stack: PHP/Laravel, Vue.js, MySQL, DynamoDB, Kubernetes, AWS, Serverless.
  • Experience in e-commerce ecosystems.

Skills

APIsIntegrationsTechnical DocumentationWebhooksEvent-Driven ArchitecturePHPLaravelAWSKubernetesVue

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