Senior/Staff User Researcher, Core Product

What You'll Do

• Lead complex research programs: Own research strategy for a product area or cross-team initiative; design and execute end-to-end qualitative, quantitative, and mixed-methods research; identify patterns across studies and connect insights to product decisions.
• Research how legal professionals work with Harvey and outside of the platform; translate that into product and design recommendations.
• Shape product thinking: Partner closely with Product Managers and Designers to frame the right problems; influence roadmaps by surfacing unmet user needs, risks, and opportunities; push teams beyond validation toward deeper discovery.
• Develop strong legal domain expertise and become an expert in both the Harvey product and the legal industry.
• Raise the bar on craft: Produce clear, compelling synthesis and storytelling; identify where AI reduces friction in research process; build custom scripts, integrations, or AI agents where off-the-shelf tools fall short; model strong research rigor, ethics, and judgment; prototype and ship research insight tooling improvements.
• Operate as a trusted partner: Bring rigor to ambiguous, fast-moving problem spaces where the underlying technology (and user expectations of it) shift quickly; influence without authority across teams; help partners develop stronger research instincts.

What You Have

• 5+ years of user research experience of digital products in fast-paced, high-growth or technically complex environments.
• Track record or portfolio of portfolio-level impact.
• Experience conducting and defining user research methodologies, integrating qualitative and quantitative insights into design and product strategy.
• Demonstrated ability to navigate and simplify multifaceted, ambiguous problem spaces while maintaining a high bar for execution.
• Exceptional storytelling and communication skills—capable of influencing cross-functional partners and aligning diverse perspectives.
• Experience building or customizing internal tooling (Zapier workflows, Claude skills, Notion workflows, and custom GPTs or research agents) to support insight acceleration.
• Strong design and product judgment and business acumen. Ability to engage deeply in design critiques and dedicated product area roadmap reviews to contribute insights into planning.
• A collaborative, low-ego approach that helps teams move quickly, thoughtfully, and inclusively.
• Experience researching AI-powered technology products, and understand how to assess experiences and quality of conversational products.

Compensation

$158,500 - $264,500