Technical Account Manager

Responsibilities

• Own technical onboarding and lifecycle experience for clients, from initial integration through ongoing scale.
• Serve as the bridge between Bastion's product/engineering teams and client engineering teams.
• Run non-enterprise client onboardings end-to-end (KYB, sandbox setup, technical walkthroughs, path to first live transaction) with zero engineering involvement.
• Build and own proactive client communication systems for API changes, documentation updates, product releases, and migration guides.
• Audit and improve technical documentation and client-facing materials to reduce support tickets.
• Partner with compliance, commercial, product, and engineering teams to streamline processes.
• Support pre-sale technical evaluations, including deep-dives and architecture questions.
• Identify patterns in client integration issues and provide data-backed recommendations to product team.
• Build lightweight automation, internal dashboards, and self-service resources using internal tools.
• Manage a growing portfolio of mid-market and enterprise client relationships.
• Diagnose and resolve technical integration issues, escalating when necessary.
• Help define the long-term shape of the Technical Account Manager function as client volume grows.

Requirements

• SQL-savvy and comfortable with APIs.
• Able to fix confusing documentation directly.
• Capable of building lightweight automation with internal tools.
• Technical enough to diagnose integration issues and speak credibly with engineering teams.
• Comfortable in a fast-paced startup environment where work evolves quickly.
• Ability to take ownership and become fully productive within the first 3 months.

Nice-to-Haves

• Experience in regulated financial infrastructure, stablecoins, custodial wallets, or payments.
• Background in technical account management, solutions engineering, or client-facing product roles.
• Experience building repeatable onboarding processes and proactive communication cadences.
• Ability to synthesize client data into insights for commercial and product teams.