Business Process Analyst, Systems Engineering
Fivetran is seeking a highly organized Business Process Analyst to document and analyze core GTM, operational, and systems workflows. This role involves creating clear process documentation, identifying gaps, and supporting systems transformation initiatives.
What You’ll Do
- Document current-state business and technical workflows across GTM, Finance, Operations, and Systems teams using L2–L4 process maps
- Create high-quality process artifacts including swimlanes, decision trees, data touchpoint diagrams, RACI matrices, and exception handling flows
- Conduct stakeholder interviews and shadow end users to understand how operational workflows function in practice
- Synthesize complex or inconsistent information into clear, organized, and actionable documentation
- Identify process gaps, unclear handoffs, operational inconsistencies, and exception paths
- Maintain a centralized and well-organized process documentation library with strong versioning and documentation hygiene
- Partner with TPMs and Systems teams to support systems transformation and process improvement initiatives
- Build lightweight operational reports or dashboards to validate process observations and support process analysis
- Support UAT activities and validate that implemented system changes align with documented workflows
- Create supporting documentation and enablement materials for operational rollout and adoption efforts
Skills We’re Looking For
- 3–5 years of experience in business analysis, operations, consulting, business systems, or related roles in SaaS or high-growth technology environments
- Exceptional organizational skills and attention to detail with demonstrated ability to produce accurate and high-quality documentation quickly
- Strong process mapping and workflow visualization skills using tools such as Lucidchart, Miro, or Visio
- Ability to structure ambiguous information into clear, scalable, and easy-to-understand process artifacts
- Strong written and verbal communication skills with the ability to ask thoughtful questions and synthesize stakeholder feedback effectively
- Comfortable managing multiple concurrent requests and priorities across cross-functional stakeholders
- Experience facilitating working sessions, capturing decisions, and maintaining organized follow-through
- Familiarity with operational workflows across GTM, Finance, Customer Success, or business systems environments
- Basic reporting and analytical skills with comfort working with operational or CRM data
- Ability to work independently while collaborating effectively across technical and non-technical teams
- Ability to use AI tools such as ChatGPT, Claude, and workflow copilots to support documentation, research, synthesis, and process analysis work
Bonus Skills
- Familiarity with Salesforce, CPQ, subscription billing, or revenue operations systems
- Experience working with process governance, process libraries, or continuous improvement initiatives
- Exposure to systems transformation or operational scale programs
- Experience supporting enablement, training, or operational rollout activities
- Basic SQL or reporting experience
Why You’ll Thrive Here
You’re someone who loves bringing clarity to chaos, turning messy workflows into clean process maps, and catching the details everyone else missed.
You thrive in fast-moving environments with lots of stakeholders, shifting priorities, and operational puzzles to solve. You ask smart questions, learn quickly, stay organized under pressure, and genuinely enjoy creating documentation people will actually use instead of letting it quietly die in the depths of a shared drive.
This role gives you the opportunity to work across GTM, Finance, Operations, Systems, and Engineering while helping build the operational foundation that enables Fivetran to scale smarter, faster, and with a lot less process confusion.
Compensation
Oakland Pay Range $112,678—$135,219 USD
Perks and Benefits
- 100% employer-paid medical insurance*
- Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
- RSU stock grants*
- Professional development and training opportunities
- Company virtual happy hours, free food, and fun team-building activities
- Monthly cell phone stipend
- Access to an innovative mental health support platform that offers personalized care and resources in areas suchs as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*May vary by country and worker type - please reach out to your recruiter for more information
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