Platform Consultant

Responsibilities

Technical Project Management (Manage a Book of Business)

• Facilitate and manage the completion of implementations and/or ad hoc enhancement and maintenance requests/projects for assigned client accounts
• Manage & prioritize multiple inbound client configuration or data management requests and drive to completion
• Interpret client and other stakeholder requests, and effectively communicate these requests to other internal teams as necessary
• Provide status updates on your work and communicate potential risks and opportunities to clients and the account team

Tactical Client Delivery, Consulting, and Solution Architecture

• Understand complex technical issues in order to build scalable solutions for our clients
• Create business requirements documents outlining client business rules, requirements, and customizations and ensure accurate configuration of the platform
• Configure the Yext environment (Knowledge Graph, Pages, Listings, Search etc.) to meet customer requirements and business goals. This includes building Connectors (data integrations) and analyzing/importing customer data, and providing quality assurance over the information and content loaded into the Yext Platform
• Serve as a technical subject matter expert on Yext solutions to customers as well as internal teams. This includes providing Brand Visibility guidance (SEO, AIO, GEO), data modeling/integration best practices, and solution optimization guidance throughout engagements to drive customer return on investment

Cross-functional Communication & Team Work

• Work directly with the customer via meetings and email communications to identify goals and requirements for assigned projects and drive assignments forward to completion
• Partner closely with the broader account team to ensure we are exceeding client expectations, working cross functionally with account managers, sellers, engineers, and designers to achieve success
• Collaborate with Developers, Designers, Delivery Managers, and other Platform Consultants when applicable to build out customer solutions
• Contribute to internal resources and process improvements, such as identifying potential areas to improve all aspects of the platform and products
• Test new features and workflows in product releases for a clients configuration, apply new features for client book of business and provide feedback to product management

Requirements

• BA/BS degree in any subject area, or similar college level education
• 3-6 years of experience in Software Implementation, Consulting, or similar client-facing roles - preferably SaaS
• Strong data modeling and technical background (such as website development, data integrations, CRM design and management experience), with demonstrated ability of building scalable technical solutions
• Excellent communication & collaboration skills
• Excellent English, both written and verbal
• Outstanding and effective interpersonal skills; along with strong ability to communicate complex problems
• Ability to thrive in a cross-functional team environment
• Ability to learn new concepts quickly and apply them to your work
• Strong attention to detail, organized, process-driven
• Strong work ethic with the ability to work in a fast-paced and dynamic environment
• Takes pride in providing a high level of service and delivering consistent performance
• Fluency and interest in Artificial Intelligence (AI) usage, optimization, and tool creation
• Must be available for occasional travel (less than 5%)

Nice-to-Haves

• Relational Databases
• Search Engine Optimization (SEO)
• Generative Engine Optimization (GEO)
• Artificial Intelligence Optimization (AIO)
• Local Digital Marketing
• Agile Software Development
• User Experience Best Practices