Solutions Architect

What You’ll Do

• Lead with AI: Become the go-to expert on Komodo’s AI capabilities, helping customers navigate the frontier of machine learning in healthcare.
• Own the Outcome: Be the primary customer-facing technical resource responsible for ensuring delivery milestones are achieved on schedule. This includes leading requirements gathering, executing hands-on data deliveries, and turning ambiguous client workflows into concrete realities.
• Be the Customer Champion: Serve as the primary internal advocate for your customers, ensuring their technical priorities and pain points are understood and addressed by Komodo’s internal product teams.
• Orchestrate Internal Collaboration: Act as the central point of contact between Sales, Delivery, Support, and Product to ensure internal teams remain aligned on each customer’s unique technical roadmap.
• Operate with Precision: Eliminate ambiguity by establishing a clear source of truth for every project. Build and maintain thorough technical documentation, roadmap tracking, and system hygiene.
• Influence Change: Proactively identify functional gaps in data or workflow requirements and design the necessary technical "bridges" to ensure seamless experiences.
• Scope and solution both standard and non-standard workflows to determine the optimal path for delivering client value.
• Facilitate detailed data conversations with Komodo’s Legal and Compliance teams, distilling and communicating compliance boundaries to stakeholders.
• Identify opportunities for automation and scalability within our delivery workflows to transform repetitive tasks into streamlined, repeatable processes.
• Mobilize cross-functional teams (including Product, Engineering, Data, and Customer Success) to swiftly diagnose and resolve technical customer bottlenecks and bespoke requests.

Requirements

• Strong foundational knowledge in data queries (SQL or similar), database schemas, and data architecture concepts.
• Strong understanding of core AI/ML concepts and excitement to master Komodo’s product ecosystem. Proficient in using generative AI tools to accelerate workflow automation and own development productivity.
• Foundational, operational understanding of AWS cloud infrastructure, Snowflake data warehousing, and API technologies.
• Hands-on experience automating data execution tasks and pipelines using Snowflake Tasks, Airflow, or scripting languages.
• Experience collaborating directly with a diverse range of stakeholders, from engineers to non-technical business leaders and customer stakeholders. Able to break down complex technical hurdles into clear, actionable updates.
• Track record of managing multiple complex, multi-stakeholder projects with high accuracy, proactive communication, and rigorous internal system hygiene.
• Intellectual curiosity and excitement for new challenges. Solutions-oriented thinker who enjoys navigating ambiguous situations.
• Genuinely motivated by using data to improve patient lives.
• Dedicated teammate who proactively shares knowledge and best practices.

Nice-to-Haves

• Prior professional experience working within the healthcare, life sciences, or healthtech industries.
• Degree in a technical or quantitative field (e.g., Computer Science, Data Analytics, Health Informatics) or equivalent practical technical experience.