Staff Product Operations Manager

Responsibilities

• Lead end-to-end delivery of a portfolio of strategic programs and projects from problem space definition to customer impact – including defining program-level OKRs, scope, resourcing requirements, milestone timelines, dependency management, risk mitigation, decision making, progress/impact tracking, health metrics, etc.
• Partner with leadership and cross-functional stakeholders across the organization to surface underlying needs and desired outcomes, anticipate and remove obstacles, and drive progress through clear problem framing and decision-making facilitation.
• Establish (and model) the standard for the Product Operations craft at Calendly – including establishing best practices for planning, prioritization, execution, governance, data-driven decision making, etc.
• Improve cross-functional collaboration and communication by creating shared understanding and alignment, and serve as a leader to the team as we navigate uncertainty and change.
• Identify organizational problems and opportunities, then define and lead the programs, processes, and tools needed to help the organization operate effectively and achieve its goals.

Requirements

• 10+ years of product operations or direct program management experience managing high-complexity, high-visibility, high-impact enterprise-wide programs.
• Demonstrated ability in leading programs across a wide range of business and technology-related topics from problem space definition to customer impact (bonus: strong understanding of SaaS technologies, Product Development Lifecycles or demonstrated ability to collaborate with engineering teams on complex technology programs).
• The ability to assimilate different points of view to create shared understanding across a broad spectrum of stakeholders.
• Exceptional leadership and communications skills; proven ability to influence without authority, build trust, manage complexity and drive business results.
• Demonstrated experience managing programs in a remote-first environment, with familiarity applying change management practices to drive adoption; strong command of collaboration tooling administration and enablement (e.g., Jira, Confluence, automation workflows).
• B.A. in a business or technical field; M.B.A., P.M.P, or comparable certification a plus.

Compensation

Tier 1 Salary Hiring Range: $230,520—$291,540 USD
Tier 2 Salary Hiring Range: $211,310—$267,245 USD
Tier 3 Salary Hiring Range: $192,100—$242,950 USD
Base salary is just one component of total rewards package. All full-time (30 hours/week) employees are also eligible for Top Performer Bonus program (or Sales incentive), equity awards, and competitive benefits.