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DoxelDoxelAtlanta, GA

Construction Client Manager, Atlanta/Southeast

Drives adoption and value of construction tech platform for strategic general contractor clients through trusted advising, executive reviews, site visits, and feedback gathering. Requires 5+ years commercial construction experience and up to 50% travel.

90k – 120k/yr
Remote5+ YOECustomer Success

About the role

Responsibilities

  • Work as a trusted advisor to Doxel’s strategic customers driving impact and success
  • Act as a subject matter expert on Doxel’s products and help drive the construction industry forward
  • Share best practices and guide customers through technology adoption to improve efficiency
  • Lead Monthly and Quarterly Business Reviews with executive stakeholders
  • Document feature requests, validate minor bugs, and escalate technical requests to engineering leads
  • Gather feedback from customers and identify trends, pain points, and areas of friction
  • Build out best practices/FAQs to effectively help customers
  • Escalate and triage high-priority customer situations
  • Foster universal adoption of the Doxel platform

Requirements

  • 5+ years in the commercial construction industry as a project engineer, project manager, scheduler, superintendent, and/or project controls
  • Knowledge of processes and procedures followed by General Contractors
  • Comfortable with modern technology for managing and communicating with customers
  • Proactive and self-motivated
  • High aptitude and willingness to continually learn new technologies
  • Adaptable to various work settings and strong personal initiative
  • Experience operating in ambiguity, wearing many different hats
  • Weekly travel, up to 50% to jobsites

Benefits

  • Competitive Base Salary + Equity Package
  • Remote first culture
  • Comprehensive Health Insurance (Medical, Dental, Vision)
  • Home office setup stipend
  • Monthly allowance for cell phone and internet
  • Flexible PTO, generous company holiday policy, and unlimited sick days

Skills

Construction ManagementProject EngineeringProject ManagementSchedulingSuperintendent ExperienceProject ControlsGeneral Contractor ProcessesBusiness ReviewsCustomer Feedback AnalysisTechnology Adoption

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