Strategy & Analytics Lead

What you'll do

• Sit with our customers, understand their business inside and out, how they book, dispatch, sell, and retain, and deliver the business intelligence no one else can give them.
• Define the core views that operators run their business on, tailored to what matters in each vertical.
• Deliver the insights, benchmarks, and reporting that move customer performance.
• Establish the benchmarks that let an operator see where they stand, and what to do about it.
• Partner closely with Product and Engineering throughout your role.

What we're looking for

• 6–10+ years of experience in consulting, analytics, BI, or product with a track record of turning messy operational data into insights that moved the business.
• You can sit across from a trades business owner, earn their trust fast, and pull out what's actually going on in their operation.
• You build for reuse and scale, seeing the patterns across customers, not just the one in front of you.
• Bias toward building. You'd rather ship a rough answer this week than a perfect one next quarter.
• Customer obsession. You measure yourself by whether the customer is better off, and you do what it takes to make sure they are.
• Fluent in SQL and at least one BI tool in production (Looker, Tableau, Sigma, Metabase), comfortable turning raw, inconsistent data into something trustworthy.

Bonus

• You've built business intelligence for trades operators, ideally in PE value creation/portfolio ops, or in-house at a multi-site operating business, and you know which numbers run a P&L.
• Direct experience with ServiceTitan, HouseCallPro, or other CRM data models.