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HeadwayHeadwayNew York, NY

Staff Product Designer, Provider Onboarding

Leads redesign of AI-agent-powered provider onboarding experience to boost conversion from interest to first appointment, partnering with PM and Eng. Requires 8+ years product design with AI tools, funnel optimization, and strong craft in interaction/visual design.

212k – 265k/yr
Remote8+ YOEProduct Design

About the role

Responsibilities

  • Own the end-to-end provider onboarding experience from lead form submission through credentialing to first appointment.
  • Design AI-agent-powered intake flows that replace manual, multi-page credentialing forms with intelligent interactions.
  • Scale self-serve onboarding vision beyond v2, enabling providers to go from interest to credentialed with minimal human intervention.
  • Use tools like Claude.ai to clarify problem space, understand data, and test assumptions.
  • Prototype with Claude Code/Cursor and MagicPatterns to build and iterate on flows and IAs.
  • Conduct research and talk directly to providers to validate solutions.
  • Contribute to the design system and culture, share AI practice, prompts, and patterns.

Requirements

  • 8+ years of product design experience, with significant time on onboarding, activation, or conversion-focused product work.
  • Shipped measurable conversion improvements; think in funnels, diagnose drop-off.
  • Systems thinker who understands full pipeline (CAQH, NPI, payer credentialing, provider activation).
  • Experience designing agentic or AI-powered workflows (conversational flows, intelligent automation).
  • Strong visual and interaction design craft; produce polished work at speed.
  • Comfortable with AI prototyping tools (Claude Code, Cursor, MagicPatterns).

Compensation & Benefits

Base pay range: $212,000 - $265,000 (depending on qualifications, experience, location).

  • Equity compensation
  • Medical, Dental, Vision
  • HSA/FSA, 401K
  • Work-from-Home Stipend
  • Therapy Reimbursement
  • 16-week parental leave
  • Carrot Fertility reimbursement
  • 13 paid holidays + Holiday Break
  • Flexible PTO
  • EAP, training/professional development

Skills

FigmaClaude.AiCursorMagicpatternsAi PrototypingInteraction DesignVisual DesignConversational UiDesign SystemsUser Research

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