Senior Data Analyst

What You'll Do

Build Deep Customer & Competitive Expertise

• Analyze customer behavior patterns, feedback data, and usage metrics to identify improvement opportunities in coverage, accuracy, and depth
• Master ZoomInfo's competitive landscape: who our competitors are, what data they offer, how they're evolving, and where differentiation opportunities exist
• Develop strong relationships with Product, Engineering, Data Leadership, and fellow analysts to understand context and build institutional knowledge

Establish Frameworks & Intelligence Cadences

• Build and maintain a customer feedback framework using internal tools (platform usage tracking, call recordings, etc.) to become the customer/competitive knowledge expert for technical stakeholders
• Develop standardized frameworks for evaluating competitive threats, such as data models backed by multiple sources that provide ongoing intelligence
• Deliver actionable insights that inform product roadmap decisions
• Document learnings, approaches, and analytical frameworks to share knowledge across the team

Drive Forward-Looking Initiatives

• Influence roadmap prioritization by translating customer pain points and competitive trends into concrete data improvement opportunities with informed recommendations
• Identify and lead opportunities for core data initiatives based on customer needs and competitive gaps (new data sources, expanded attributes, improved coverage, intelligence signals)
• Partner with Engineering and Product to assess feasibility and shape solutions
• Conduct impact analyses that quantify how improvements affect coverage, accuracy, and depth

What You'll Bring

Required

• Bachelor's degree in Business, Economics, Computer Science, Engineering, Mathematics, Statistics, or related quantitative field
• 5+ years of experience in data analytics, customer analytics, product analytics or related strategic roles
• Experience conducting customer analytics, market research, or competitive analysis that informed product or business strategy
• Ability to design and execute rigorous analyses, solving ambiguous, multi-faceted business problems
• Strong programming skills in Python and SQL for data analysis and manipulation
• Demonstrated ability to work effectively with Product and/or Engineering teams
• Excellent communication skills: able to build compelling narratives and explain strategic recommendations to diverse audiences
• Self-directed with strong ownership mentality

Strongly Preferred

• Ability to work hybrid from our Waltham, MA or Vancouver, WA office locations
• Experience with B2B data products, business intelligence platforms, or data-as-a-product companies
• Experience with customer analytics, product analytics, or usage data analysis
• Background in competitive intelligence or market research
• Knowledge of GTM workflows, sales intelligence tools, or B2B go-to-market strategies
• Experience creating strategic frameworks or conducting impact assessments
• Track record of leading or co-leading cross-functional strategic initiatives