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Kastle

AI Trainer (Part-time)

Part-time AI Trainer annotates mortgage conversation data, provides feedback on AI responses, and tests system quality for mortgage servicing calls. Requires 5+ years mortgage customer service experience and industry knowledge.

30 – 30United StatesAI ResearchRemote5+ YOE
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About the role

Responsibilities

  • Annotate and label data from mortgage-related conversations.
  • Give feedback on AI responses to make them more accurate and helpful.
  • Train the AI system to handle mortgage servicing phone calls better.
  • Test the AI for issues, including response quality, customer experience, explanation quality, and realism.
  • Work ~10 hours per week on flexible schedules.

Requirements

  • 5+ years as a customer service agent for a mortgage servicing company.
  • Knowledge of the mortgage industry, including escrow, payment questions, loss mitigation calls, QRPC requirements, servicing transfer questions, and customer conversations.
  • Strong attention to detail and communication skills.
  • Reliable internet and computer for remote work.

Preferred Qualifications

  • 3+ years as a Mortgage Customer Service Supervisor.
  • Familiarity with giving feedback to customer service agents.

Benefits

  • Flexible part-time hours.
  • Opportunity to shape cutting-edge AI technology.
  • Work from home.

Skills

Ai TrainingData AnnotationMortgage ServicingCustomer ServiceEscrow ManagementLoss MitigationQrpcServicing TransfersQuality TestingFeedback Analysis

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