Agent Architect
Own technical discovery, demos, and POCs for enterprise voice AI deals. Partner with AEs to close technical sales and support go-live for customers replacing IVR and contact center systems.
What You’ll Do
30 Day:
- Learn Vapi’s product, customer use cases, sales motion, and common technical objections
- Shadow enterprise calls, understand our voice-agent architecture
- Start building fluency across telephony, LLM orchestration, integrations, and contact center workflows
60 Day:
- Own technical discovery and demos for active enterprise deals
- Partner closely with AEs on account strategy
- Build customer-specific demos, help design POCs, and answer technical questions clearly and honestly
90 Day:
- Lead the technical side of enterprise deals from first call through close and go-live
- Create reusable artifacts for the team
- Document integration patterns and common objections
- Feed repeated product gaps back to engineering and product
Who You Are
- 4+ years in a technical customer-facing role, such as pre-sales engineering, solutions architecture, customer engineering, or similar
- Can write code well enough to build a working integration, read an API response, and debug issues without immediately pulling in an engineer
- Experience with voice, telephony, or contact center infrastructure, such as SIP, Twilio, Genesys, Five9, or similar systems
- Comfortable speaking with both engineers and executives, and adjust the level of detail without dumbing things down
- Energized by technical sales: discovery, architecture, POCs, objection handling, and helping customers get live
What We Offer
- Competitive salary and excellent equity ownership
- Comprehensive health coverage: medical, dental, and vision plans
- Quarterly off-sites
- Flexible time off
- Catered meals, transportation, gym
- $10k annual L&D budget
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