Cyber Operations Lead, Critical Harm Operations

Responsibilities

• Set the strategic direction for Cyber Operations and translate organizational priorities into operating models, roadmaps, SOPs, escalation paths, quality goals, and safe-access strategies.
• Serve as the senior cybersecurity and cyber intelligence expert for complex, high-risk decisions across products and emerging product surfaces.
• Lead and develop a high-performing team while influencing FTEs, BPO partners, vendors, and cross-functional stakeholders.
• Convert policy ambiguity, quality misses, appeals, and reviewer disagreement into decision rules, calibration examples, training, and tooling requirements.
• Build reviewer capability through onboarding, certification, coaching, feedback, recurring calibration, and vendor partnership.
• Own queue coverage, productivity, quality metrics, SLA adherence, escalation hygiene, and performance-gap identification.
• Use analysis and automation to diagnose root causes, prioritize high-leverage fixes, reduce manual effort, and improve operational scale.
• Build quality and evaluation systems using calibration, adjudication, monitoring, and feedback loops.
• Create and scale new operational capabilities from 0→1 by defining problems, aligning partners, testing models, establishing metrics, and operationalizing successful approaches.
• Present recommendations, tradeoffs, and operational strategy to executives and partners, and represent Cyber Operations in high-stakes discussions and launches.

Requirements

• 8+ years of experience in cybersecurity, cyber intelligence, threat intelligence, incident response, security research, or a related field.
• 4+ years of experience leading teams.
• Experience building and scaling cyber operations, cyber intelligence, or abuse-prevention capabilities across regions, products, or large user bases.
• Experience designing and launching human-in-the-loop automation or evaluation systems that improve safety, quality, or operational scale.
• Strong judgment regarding attacker behavior, emerging threats, abuse patterns, and ambiguous dual-use activity.
• Experience building or improving high-stakes operations, reviewer programs, QA systems, escalation workflows, or vendor/BPO programs.
• Strong analytical, root-cause analysis, program-building, stakeholder management, coaching, and executive communication skills.
• Ability to translate complex cyber and policy judgment into reviewer-usable SOPs, decision trees, training, and concise recommendations.
• Exceptional customer-service, de-escalation, discretion, and sensitive-material handling skills.

Compensation

• Annual salary: $252,000–$335,000.