IT Systems Engineer, Client Platform Engineer

Responsibilities

• Own endpoint configuration as code: author, review, test, and progressively roll out MDM policies, configuration profiles, and remediation scripts across macOS, Windows, and mobile, with canary stages and rollback built in
• Operate the MDM platform itself as a production service, including infrastructure as code, observability, upgrades, and incident response
• Build patch management automation with rapid enforcement timelines while maintaining good user experience
• Design zero touch provisioning that turns a sealed box into a productive machine on day one
• Run software distribution for the fleet, including managed app distribution for mobile devices
• Turn fleet telemetry into policy, dashboards, and early drift warnings, and build automation with Claude that removes operational toil
• Partner with Corporate Security on endpoint hardening, binary authorization, and compliance controls
• Serve as the deep escalation tier for endpoint issues IT Operations can’t resolve

Requirements

• 8+ years building secure IT systems in complex environments, or for Staff level, have led projects spanning multiple teams that changed how an organization operates
• Managed endpoint fleets of thousands of macOS and Windows devices through a modern MDM
• Treat endpoint configuration as code and have moved past clicking in consoles, whether through scripted deployments or full GitOps
• Go deep on one platform (macOS internals such as launchD, configuration profiles, TCC, and system extensions, or Windows internals such as CSPs, the registry, PowerShell, and BitLocker) and are genuinely hands on with the other
• Excel at solving ambiguous problems with multiple stakeholders
• Communicate technical concepts clearly to any audience
• View IT Engineering as requiring product engineering rigor
• Successfully deliver complex projects from conception to production
• Write clear documentation as a natural part of your workflow

Nice-to-Haves

• Operated an MDM or device management platform as a service, not only consumed one as SaaS
• Worked with open source endpoint and device management tooling
• Built automated, progressive rollout systems with promotion gated on telemetry
• Experience running infrastructure as code in a public cloud
• Managed a mixed fleet across macOS, Windows, and mobile, with real depth on at least one platform
• Proficiency in Swift or Go for building endpoint tools
• Used LLMs to automate operational work, or are excited to make Claude a teammate

Technical Skills

• Python, shell scripting, and PowerShell
• macOS or Windows internals (depth on one, working knowledge of the other)
• Querying live device state at fleet scale
• Modern MDM platforms (Jamf, Intune, Workspace ONE, or equivalent)
• GitOps, CI/CD for configuration management, and infrastructure as code
• Public cloud fundamentals (containers, managed databases, CDN, monitoring)
• Device lifecycle automation (zero touch enrollment, patching, software distribution)
• Endpoint security fundamentals

Education

• Bachelor’s degree or an equivalent combination of education, training, and/or experience in a field relevant to the role