Account Manager
Own commercial outcomes for a high-volume book of business: drive renewals, expansion, and services sales while partnering with CSMs on account health. Requires 2-4 years of quota-carrying account management or commercial CS experience in SaaS.
What will you be doing?
- Own the Commercial Lifecycle: Manage renewals and expansion outcomes for a large portfolio of customers, using structured, scalable touchpoints (1:many and 1:few).
- Drive Net Revenue Retention (NRR): Identify upsell and cross-sell opportunities, run light discovery, negotiate contracts, and close commercial deals.
- Position and Sell Services Packages: Position Professional Services and premium support packages—either attached to renewal/expansion deals or as standalone offerings—to accelerate customer value and time-to-market.
- Partner with Customer Success: Collaborate closely with your mapped CSM to leverage usage data and health signals, turning high adoption into expansion opportunities and mitigating churn risks early.
- Maintain Operational Excellence: Keep pristine CRM hygiene—managing pipeline, accurate renewal forecasting, opportunity tracking, and customer segmentation.
- Cross-Functional Collaboration: Partner with Sales, Support, Product, and Marketing to route technical issues, advocate for product feedback, and continuously optimize our scaled playbooks.
What skills and experience do you need?
- Experience: 2–4 years in Account Management, Inside Sales, or a commercial Customer Success role managing a high-volume book of business.
- Commercial Acumen: A proven track record of owning revenue outcomes (closing renewals and driving upsell/cross-sell) in a quota-carrying or metrics-driven environment. Experience positioning attached services or add-on packages is a major plus.
- Strategic Collaboration: Experience partnering with CSMs or technical account teams to successfully navigate account health and commercial growth.
- Operational Rigor: You love efficiency, systems, templates, and repeatable workflows. You know how to maximize your impact across hundreds of accounts.
- Data-Driven Mindset: Ability to interpret product usage data and health signals to prioritize outreach and take proactive action.
- SaaS Savvy: Experience working in SaaS is required (bonus points if you have experience with CX, support, or customer communications products).
What we offer
- Competitive salary
- Equity (we are post-series D & backed by some of the best VCs in the US)
- Private health insurance, including plan options at no cost to employees
- Paid parental leave
- Flexible time off policy
- Flexibility to work from home Monday and Friday, unless posted as a fully remote role
- Mental health support with Workplace Options
- Family planning support with Maven
- $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
- Wellness Days - Fronteers get an additional day off on months with no holidays
- Winter Break - Our offices are closed from Christmas to New Year's Day!
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