Senior Platform Operations Analyst

Responsibilities

• Design, stand up, and scale new reconciliation and control infrastructure across products and entities, including transaction categorization and the controls that support them.
• Lead audit remediation workstreams, partnering with external auditors and internal Accounting and Controls to design controls that hold up to scrutiny.
• Own cross-functional projects and act as the escalation point for complex reconciliation and loss issues that cross team boundaries, framing problems, defining success metrics, pulling in the right partners, driving to resolution, and reporting progress to senior stakeholders.
• Partner with Engineering and Product to spec, build, and measure the systems and tooling that make reconciliation and loss detection scalable, tracing recurring breaks to their root cause and closing the underlying gaps.
• Build reusable AI workflows, templates, and standards that make the whole Operations team faster.
• Mentor analysts through training and durable documentation, becoming the go-to person for applying AI to the work.

Requirements

• Bachelor's degree in Finance, Accounting, Business, or a related analytical field, or equivalent practical experience.
• 4-6 years in financial services, banking, fintech, payments, or accounting operations, ideally in a cash management or reconciliation heavy environment.
• Experience scaling reconciliation or operational processes to new products, entities, or geographies.
• Led cross-functional projects end to end with real independence, taking an ambiguous problem, framing it, getting the right people in the room, and driving it to a result.
• Reporting progress to senior stakeholders and influencing Engineering, Product, Accounting, and Finance partners without direct authority.
• Strong understanding of payment systems and money movement (e.g., ACH/NACHA, card networks, bank file formats like BAI2 or MT940).
• Experience designing or remediating controls and reconciliation processes that hold up to auditor scrutiny, including exposure to regulatory requirements (e.g., MTL, SOX-style controls) in a payments environment.
• Strong SQL and data skills to dig into complex, ambiguous data sets and turn patterns and anomalies into insight.
• Demonstrated use of AI to build durable, reusable automations and workflows that others can use, with specific examples of impact.
• Strong written and verbal communication, including navigating difficult conversations with cross-functional partners and presenting confidently to senior audiences.

Nice-to-Haves

• Experience in a regulated, high-stakes payments environment.
• Ability to think in systems and root causes, going upstream to fix sources of recurring issues.

Compensation

• Cash compensation range: $102,130/yr to $125,960/yr in New York.
• Final offer amounts determined by candidate location, experience, and expertise.
• All full-time employees receive competitive base pay, benefits, and equity (RSUs).