Site Reliability Operations Analyst - US Government
Site Reliability Operations Analyst streamlines workflows, stabilizes projects, and resolves issues for Palantir deployments, primarily onsite with US Government customers. Requires 3+ years project management experience, US security clearance eligibility, and 25-75% travel.
About the job
Core Responsibilities
- Work on many different types of problems and challenges, supporting deployments at large customers or new pilot projects.
- Be first responders when things go wrong, making the first move to fix issues before asking for help.
- Craft and implement processes to reduce friction and enable team members to focus on their strengths.
- Think creatively, work collaboratively, and go above and beyond to get the job done.
What We Value
- Extraordinary judgment and composure in high-pressure situations.
- Creative approach to project management with lightweight frameworks for rapid iteration and low-overhead customer updates.
- Proven track record of developing effective and collaborative relationships with customers.
- Meticulous attention to detail, maintaining accurate records and tracking key project metrics.
- Enthusiasm for working on site with customers or supporting internal projects and senior leadership.
What We Require
- Active US Security clearance or eligibility and willingness to obtain one.
- Ability to travel 25-75%, varies by location and team.
- 3+ years of project/program management experience, preferably in a fast-paced or dynamic environment.
Skills
Project Management, Process Optimization, Security Clearance, Customer Relationship Management, Metrics Tracking, Incident Response, Travel Readiness
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