Program Manager, Solutions Architecture

Responsibilities

• Independently scope, design, deliver, and iterate on high-priority global programs that address SA's most strategic priorities, owning outcomes end-to-end with minimal oversight
• Partner with SA leadership and SA Enablement to define and scale repeatable frameworks and shared standards of pre-sales excellence by segment and motion and drive adoption through manager training and coaching
• Use data to identify organizational gaps, set program priorities, measure impact, and build the case for investment or change across SA leadership and cross-functional partners
• Lead change management planning and execution for org-wide programs — including communication, enablement, and operational rigor — ensuring SA managers and ICs adopt new behaviors durably
• Navigate competing priorities across a broad GTM stakeholder map — including Sales, Marketing, Professional Services, Developer Relations, and Channel partners — to align cross-functional teams around programs that drive measurable improvement in SA effectiveness and user impact
• Act as a resource and thought partner to SA leadership and peers, sharing knowledge, identifying and raising risks early, and contributing to a higher collective bar for program design and change management in the org

Requirements

• 7+ years of experience in GTM program management, business operations, management consulting, or a related discipline
• Proven track record of independently leading complex, cross-functional global programs from scoping through delivery in fast-moving, ambiguous environments
• Strong data fluency — able to synthesize data from multiple sources, develop independent hypotheses, and translate insights into clear decisions and recommendations for senior audiences
• Demonstrated experience leading change management for large organizations, including communication planning, stakeholder alignment, and adoption measurement
• Skilled at influencing cross-functional stakeholders without direct authority across all levels, from individual contributors to executives
• Excellent written and verbal communication skills; consistently sets a high bar for clarity, concision, and audience-appropriate framing

Preferred Qualifications

• Experience working within or directly supporting a Sales or technical pre-sales organization — familiarity with how field teams operate, how deals move, and what drives behavior change in a field org
• Experience building or codifying GTM playbooks, sales excellence frameworks, or motion-specific best practices
• Experience designing and driving field enablement programs with measurable adoption outcomes
• Experience working with or alongside developer relations, partner, or channel organizations in a GTM context
• Experience in fintech, payments, or SaaS
• Familiarity with Salesforce, Gong, or similar GTM tooling and data platforms such as Looker or Tableau