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SkydioSkydioUnited States

Mission Success Operations Manager

Leads operations for Mission Success team by building scalable processes, automating workflows with AI, and integrating systems like Salesforce to enhance post-sales customer success across verticals.

103k – 150k
RemoteBusiness Operations

About the role

How you’ll make an impact

  • Build scalable processes for Mission Success teams, promoting consistency and decreasing response times to our customers and internal stakeholders. This role will focus on the post-sales journey.
  • Ideate, build, roll-out, and maintain more team resources (e.g. dashboards and alerting).
  • Navigate and partner with other teams to ensure integration of our systems of record (e.g. revenue operations).
  • Inject AI and Automation into workflows to drive efficiency and improve our level of service.
  • Own the outcomes of your projects, implementing them across a large organisation of senior customer leaders and stakeholders.
  • Keep a customer first approach by learning and understanding our customer use cases and needs.

What makes you a good fit

  • Ability to travel 10% of the time.
  • Expertise in automation, Salesforce workflows, and data systems (e.g. databricks).
  • Proven ability to implement AI in a scalable process.
  • SQL and API experience.
  • Ability to translate team needs into scalable, reliable processes.
  • Proven track record of implementing new technology, agile development, and interfacing with technical teams to deliver on tight schedules.
  • Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts.

Compensation

Annual base salary range: $103,000 - 150,000. Includes equity, comprehensive benefits, paid vacation, sick leave, holidays, 401K.

Skills

SalesforceSQLAPIDatabricksAutomationAIAgile DevelopmentProject Management ToolsDashboardsWorkflows
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