Global Support Engineer

Responsibilities

• Understand CodeSignal’s mission, values, and current goals to reach meaningful new support milestones quarter after quarter.
• Develop comfort with the product offerings at CodeSignal and leverage knowledge to assist users.
• Have a clear understanding of the needs and workflows of users.
• Balance and prioritize multiple tickets at once, conduct research, and maintain an ongoing support queue.
• Delight users through effective and efficient communication and resolution of issues.
• Gather careful data points for each issue presented to you in order to inform a thoughtful and elegant resolution.
• Maintain communication with users and internal stakeholders to ensure an excellent user experience.
• Work cross-functionally with various teams to ensure that we are meeting user needs while keeping ease of receiving support high.

Requirements

• 2+ years experience in a support role (preferably with B2B or SaaS).
• Strong written and verbal communication skills in English.
• Proficiency in at least one programming language.
• Ability to remain focused and flexible despite competing priorities.
• Organizational, research, and time-management skills.
• Strong troubleshooting and problem-solving skills.
• A collaborative, helpful, and empathetic team player.
• A quick and agile learner that can adjust strategies quickly.
• Able to effectively identify severe issues and escalate them properly.
• Excited about joining a fast-paced startup and working harder than they have ever worked before.

Nice-to-Haves

• Experience with CodeSignal’s product offerings.
• Track record in support that can juggle many different priorities and responsibilities from research to troubleshooting to problem solving.

Compensation

• Annual base salary in the range of $70,000 to $95,000 (projected; varies by factors including experience and local labor market).
• Offer packages contain base salary plus additional compensation in the form of commission or performance bonuses, equity, and/or additional benefits.
• Benefits include: medical, dental, and vision coverage; 401k matching (US) or pension fund contributions (Global); unlimited time off; learning & development benefits; physical & mental health benefits; equipment & home office setup stipend.