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PalantirPalantirNew York, NY

Incident Management Engineer

Leads response to critical product outages by triaging, troubleshooting, and coordinating resolutions across teams. Requires technical background in CS/Engineering, strong problem-solving, and comfort with 24/7 on-call in fast-paced environments.

Salary not listed
HybridDevOps / SRE

About the role

Core Responsibilities

  • Develop a deep understanding of Palantir’s product and delivery ecosystem.
  • Collaborate with customer-facing, product, and infrastructure teams on the development and deployment of scalable, reliable software for our customers.
  • Diagnose, resolve, and prevent issues encountered in the field.
  • Reduce the operational overhead of responding to critical incidents at Palantir through investments in tooling, process, and automation.
  • Take part in a 24/7 on-call rotation responsible for coordinating Palantir’s response to mission-critical incidents, ensuring efficient resolution with minimal customer impact.

What We Value

  • Excellent problem solving skills.
  • Comfort working in a fast paced environment.
  • Ability to work both independently and make decisions under minimal direction, as well as collaborate as part of a team.
  • Experience with scripting, automation, or data analysis a plus.

What We Require

  • Background in Computer Science, Engineering, Information Systems, Incident Management, or other technical field.
  • Willingness and interest to travel to other Palantir locations on occasion.

Skills

Incident ManagementScriptingAutomationData AnalysisTroubleshootingOn-Call RotationProblem Solving

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