Product Manager, Consumer

Responsibilities

• Build consumer experiences that deepen relationships between brands and customers, focusing on onboarding, account management, payments, rewards, loyalty, and other areas.
• Identify high-impact problems across the consumer experience and develop solutions that scale across partners and products.
• Ship consumer-facing improvements rapidly, maintain a healthy stream of projects, and form opinions on future priorities grounded in customer insights.
• Break ambiguous problems into incremental milestones, align teams, and remove blockers.
• Use data, customer feedback (support tickets, app reviews, direct conversations), and metrics to inform decisions throughout the product lifecycle.
• Prototype and iterate using AI tools like Claude, Cursor, and Figma; collaborate with engineering to deliver production-ready features.
• Balance customer impact, business value, engineering effort, and partner needs; build strategic cases for initiatives.
• Lead with strong opinions loosely held, debate honestly, disagree and commit, and act like an owner.

Requirements

• 5+ years of product management experience focused on consumer-facing products.
• Strong consumer product sense with experience shipping well-crafted products.
• Excellent communication skills; able to explain complex tradeoffs to Engineering, Design, executives, and partners.
• Hands-on prototyping with AI-assisted tools (ability to produce near-production code is a plus).
• Deep customer obsession; proactively reads support tickets, talks to customers, and understands real user behavior.
• High design taste; attention to details like typography, motion, and flow friction.
• Measurement mindset; leverages data, A/B testing, and analytics to guide decisions.
• Mobile-first consumer product experience.
• Ability to build for scale across multiple partners and products.

Nice-to-Haves

• Experience in high-growth or early-stage environments.
• Background in fintech, payments, credit products, loyalty, rewards, commerce, or regulated consumer environments.
• Experience building products for diverse customer segments or underrepresented populations.
• Deep analytical experience with A/B testing, experimentation frameworks, and tools like Amplitude or Mixpanel.

Compensation & Benefits

• Competitive compensation and equity packages.
• Flexible paid time off.
• Fully covered high-quality healthcare, including dependent coverage; access to One Medical and FSA option.
• 20 weeks paid parental leave for primary caregiver, 8 weeks for all new parents.
• Access to industry-leading technology and resources.