Director, Strategic Finance - CX and Product Ops

What you will do

• Own the CX & ProdOps relationship on behalf of Finance, and serve as a trusted, strategic thought partner to the leadership of both orgs.
• Set ambitious and achievable targets for the CX & ProdOps organizations in partnership with senior leadership, translating company-level priorities into clear, measurable goals.
• Develop a greater depth of understanding around CX & ProdOps efficiency metrics, and build accurate financial forecasts that enable Rippling to operate at a public-company cadence and inform executive and Board-level decision making.
• Evaluate new strategic initiatives—such as new service models, pricing packages, product launches, and AI capabilities—through rigorous financial modeling and scenario analysis.
• Lead recurring CX & ProdOps Strategic Finance forums, including monthly business reviews, quarterly planning cycles, and materials for executive and Board audiences.
• Partner with Revenue Operations and Data & Analytics to develop dashboards that track performance against plan and surface actionable insights for senior leaders.
• Build, lead, and develop a high-performing team of finance professionals, setting a high bar for analytical rigor, ownership, and impact while coaching future leaders.

What you will need

• 10+ years of experience in strategic finance, FP&A, investment banking, or private equity, with meaningful time spent at a high-growth technology company.
• Expert-level financial modeling and analytical skills, with a demonstrated track record of owning complex operating and headcount models.
• Deep understanding of SaaS customer economics—including NRR, GRR, churn drivers, expansion motions, and cost-to-serve.
• Direct experience supporting Implementation, Technical Account Management, Support or Product Operations organizations is strongly preferred.
• Demonstrated ability to synthesize large, complex datasets into clear insights and actionable recommendations for senior leaders.
• Proven ability to operate at a senior level with significant independence, managing multiple large workstreams and driving outcomes through cross-functional influence rather than authority.
• Strong people leadership experience, including building and developing high-performing teams and raising the analytical bar across an organization.
• Excellent communication and executive presence, with the ability to present clearly and credibly to C-suite and Board-level audiences.
• Experience in a public company or public-company–ready environment is a plus.
• Experience with financial planning tools (e.g. Anaplan), Salesforce and SQL are a plus.