Director, Risk

Key Responsibilities

Actively manage fraud risk to deliver Company objectives

• Oversee risk strategy across the lifecycle, including onboarding (KYC) and ongoing (authentications / ATO, first party fraud) account fraud, card and money movement transaction risk, debit and credit disputes processing and chargeback strategies
• Support fraud strategy team and actively deliver new initiatives when needed
• Support accountable business leads in the definition of and management against fraud risk tolerances, including system and manual processing controls
• Define a multi-phase risk roadmap; focus the company to invest in fraud hot spots and make progress against risk appetite
• Monitor risk trends and performance; own incident response including root cause analysis and go-forward controls
• Identify and surface emerging tools, capabilities, and/or data sources which will drive a strategic advantage
• Develop relevant risk vendor relationships
• Support business leads and compliance partners in bank partner relationship management

Build, manage, and maintain a world-class enterprise risk management function

• Champion a transparent, pragmatic risk culture; equip first-line teams to own risk and make informed decisions
• Develop and maintain robust risk procedures
• Conduct second-line review of new initiatives to spot, assess, and preempt fraud risk
• Work closely with Finance and accountable business leads to deliver a well-managed process for provisioning, true-up and release of loss allowances

Hire, mentor, develop, and inspire a small but high-impact risk team ready to scale with the business

Requirements

• Experienced risk leader with 8-10+ years of professional experience
• Domain knowledge in fraud, disputes/chargebacks, and payment processing in consumer fintech, deposit and credit businesses
• Expert in risk-related regulations (e.g., AML, Reg E, Reg Z, Reg CC) and external partners / value chains (e.g. VISA, KYC Partners, money-movement partners, and offshore vendors)
• Undergraduate Degree with a quantitative major in Statistics, Economics, Computer Science, Mathematics, or related field
• Expert in quantitative analysis, exploratory / root cause analysis, business case development, experimental design and impact measurement, performance forecasting and monitoring, model monitoring, procedures, and risk management / maturity model frameworks
• Strong people leader and collaborator; experienced in leading organizational change
• Able to handle competing priorities and influence leadership decision-making

Nice to Have

• Exceptional written and oral communication skills
• Fast learner who picks up new skills and tools to get the job done
• Creative problem-solver able to identify obstacles and present viable solutions
• Thrives in a fast-moving, ambiguous environment