Head of People Ops

Core Responsibilities

• Systems & Infrastructure – manage and optimize Mercor’s HR systems (HRIS, payroll, benefits administration, and internal data infrastructure)
• Own the employee lifecycle – onboarding, offboarding, promotions, role changes, and performance review cycles
• Policies and procedures – establish reliable and scalable HR processes as the company grows
• Reporting & analytics – headcount, retention, attrition, performance, and planning
• Compliance – ensure compliance with local employment laws and requirements; partner with legal and finance on international payroll compliance and immigration matters, manage employment documentation, policies and internal compliance processes

Additional Responsibilities

• Benefits administration: oversee benefits programs and implementation with Mercor’s benefits partner
• HR business partnership: work with leadership teams on performance management, planning, and organizational design
• Employee relations: serve as point of contact for employee relations matters

Requirements

• 8 - 10+ years of experience in People Operations, HR, or related operational roles in fast-paced, and hyper-growth technology companies
• Experience supporting international workforces (e.g. India)
• Exceptional ability to manage ambiguity and instituting structure in a dynamic environment with multiple parallel priorities
• Strong understanding of employment compliance and HR operations
• Systems-oriented – you enjoy building processes and infrastructure that scale
• Possesses high integrity and discretion when managing sensitive employee data and situations
• Strong partner to leadership teams and comfortable operating with significant ownership