Director of Engineering - Payments

What You’ll Do

Strategy & Ownership

• Own the engineering strategy and roadmap for payments used by the Storage vertical, aligned to company and product goals.
• Define and drive a platform-first approach: build shared capabilities once and scale them across products and verticals.
• Partner with Product, Architecture, and Security to define long-term Architecture and Design.

Delivery & Execution

• Lead multiple teams to deliver high-impact initiatives across the payment vertical.
• Establish clear execution plans, milestones, and success metrics; ensure teams hit commitments while managing risk and trade-offs.
• Collaborate closely with product engineering teams to design integration patterns, migration plans, and rollout strategies that minimize customer disruption.

Engineering Excellence & Operations

• Own the operational health of platform services (availability, performance, incident response, SLAs).
• Drive secure-by-default engineering practices and are financially compliant (e.g., payments-adjacent, PCI-impacted, SOC2 expectations).
• Raise the bar on reliability, observability, and resilience, including on-call practices, runbooks, and post-incident learning.
• Partner with Security to evaluate and mitigate platform risks, including abuse, privilege escalation, and integration misuse.

People Leadership

• Lead, develop, and retain a high-performing group of engineering managers and senior ICs, including career growth, coaching, and performance management.
• Build a healthy, inclusive team culture that values accountability, psychological safety, and continuous improvement.
• Shape hiring plans and partner with Talent/HR to recruit exceptional engineering talent in both US and international locations.

Cross-Functional Leadership

• Act as the primary engineering counterpart for Product and PMO on Payment.
• Represent Payment in architecture reviews, quarterly planning, and portfolio trade-off discussions, clearly articulating impact, risk, and dependencies.
• Communicate status, risks, and decisions to executive stakeholders in a clear, concise, and data-informed way.

What We’re Looking For

Required Experience

• 10+ years of software engineering experience, with 5+ years in engineering leadership (managing managers and/or multiple teams).
• Proven track record owning platform or shared services in a multi-product B2B SaaS environment (e.g., payments, identity/SSO, permissions, access control, security-sensitive services).
• Demonstrated success leading complex, cross-team migrations or platformization efforts (e.g., consolidating multiple legacy services into a shared platform).
• Strong technical background in modern cloud architectures (microservices, APIs, event-driven systems) and familiarity with secure coding practices.
• Excellent communication and stakeholder management skills, including experience working directly with senior product and business leaders.
• Experience working with AI tooling (i.e. Claude Code, Github CoPilot).

Preferred Experience

• Experience in payments-adjacent, compliance-heavy, or security-sensitive domains (e.g., PCI, SOC2, HIPAA-like environments).
• Background working with multi-tenant enterprise customers, particularly around enterprise SSO, delegated administration, and granular permissions.
• Experience leading distributed teams (onshore/offshore) and scaling organizations through change.
• Prior experience in property management, fintech, or similar vertical SaaS is a plus, but not required.