Platform Operations Engineer

Key Responsibilities

• Drive cross-functional technical projects and own, optimize, and build upon our current tech stack across third-party software vendors as well as our proprietary business operations systems
• Conduct deep discovery on stakeholder needs across functional areas, design and build custom technical solutions to enhance automation, analytics, and scalability across workflows, and own adoption and outcomes across the organization
• Collaborate with customers on how we can best support them at the intersection of critical milestones in their journey and how our operations teams engage with them
• Build business analytics solutions that provide actionable insights on customer health, retention, and expansion opportunities
• Evaluate, select, and implement new, market-leading technologies based on technical and business requirements
• Work with AWS, databases, APIs, webhooks, and automation tools to enhance system integrations and improve operational efficiency
• Partner with leadership and cross-functional teams, including Customer Success, Sales, Marketing, Product, Engineering and Data, to maximize adoption and operational efficiency
• Act as a subject matter expert for business operations systems architecture, best practices, and operational improvements

Requirements

• Proficiency in Python and SQL
• 2+ years of experience building and scaling business operations with a technical skew
• Hands-on experience with systems development, data administration, APIs, webhooks, custom workflows, and integrations
• Strong technical and problem-solving acumen with the ability to design, implement, optimize, and troubleshoot scalable systems that improve efficiency
• Experience working cross-functionally across stakeholders to ensure smooth operations
• Excellent communication skills, able to translate technical concepts into actionable insights
• Willingness to work in person at our offices 4-5 days a week

Preferred Qualifications

• Experience with platform architecture and analytics in a SaaS environment
• Experience with AWS cloud infrastructure
• Experience in client-facing roles
• Understanding of SaaS metrics, strategies, and lifecycle management

Compensation

Salary range: $120,000 - $200,000, plus equity and comprehensive benefits including medical/dental/vision, parental leave, 401k, fitness stipend, unlimited vacation.