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PoplPoplUnited States

Quality Assurance Analyst

Quality Assurance Tester responsible for meticulously testing the Popl Dashboard and mobile app, identifying bugs, collaborating with engineering and product teams, and providing frontline customer support and troubleshooting for a SaaS platform focused on in-person event lead capture. Requires extreme attention to detail, troubleshooting skills, and SQL familiarity (training provided).

70k – 90k/yr
RemoteQA Engineering

About the role

Responsibilities

  • Meticulously test the Popl Dashboard and mobile app to ensure all updates, features, and bug fixes perform flawlessly.
  • Collaborate cross-functionally with product, engineering, and customer success teams to communicate issues and verify fixes.
  • Provide frontline support to customers, troubleshoot technical issues, and help users get the most out of Popl.
  • Organize and prioritize feature requests and bug reports to help guide the product roadmap.

Requirements

  • Extreme attention to detail (mention “EATD” in your application).
  • Self-starter who is enthusiastic, great with people, skilled in troubleshooting, and excited to become a Popl expert.
  • General tech support experience with SaaS products.
  • Ability to troubleshoot technological difficulties.
  • Ability to work with our SQL backend (training provided).

Nice-to-Haves

  • Experience with SQL.

Compensation and Benefits

  • Competitive salary.
  • Meaningful equity.
  • Full insurance & benefits.
  • Unlimited PTO.
  • $150 monthly wellness credit.
  • Fully remote.

Skills

SQLSaaSdashboard testingmobile app testingTroubleshootingbug reportingfrontend testingbackend testing

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