Senior Researcher, Consumer

What you’ll do

• Lead the UX research function for the Advanced Trade team, partnering closely with Design, Product, and Data to turn user insights into actionable product ideas and measurable impact.
• Conduct mixed-methods research, including interviews, usability testing, concept testing, surveys, and in-product feedback (Sprig), tailored to sophisticated, hard-to-reach trader populations.
• Synthesize qualitative findings with quantitative data and analytics to produce clear research reports with actionable design and product recommendations.
• Build and maintain scalable research programs (customer councils, self-serve testing cadences, sales insight synthesis) that keep the team continuously connected to user needs.
• Guide stakeholders across product, design, and data through translating research insights into roadmap priorities and experiment hypotheses.

Required Skills and Experience

• 5+ years of user research experience, including serving as the primary research point of contact for a large product area with multiple stakeholders.
• Proven ability to design and execute research with sophisticated, hard-to-reach populations, such as professional or high-frequency traders.
• Fluency in quantitative data and experimentation, with demonstrated ability to synthesize qualitative insights with metrics to influence product strategy.
• Track record of independently managing research prioritization across competing stakeholder needs while guiding designers and PMs through their own research efforts.
• Familiarity with crypto trading, financial markets, or trading platforms preferred but not required.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.