Sr. UX Researcher

Responsibilities

• Raise the UX bar across the product by identifying gaps in usability, consistency, and polish, and proactively driving improvements across key surfaces.
• Conduct competitive research and audits to understand how leading products solve similar problems, and translate insights into actionable recommendations.
• Partner with product managers and designers to shape user flows, refine interactions, and ensure strong UX fundamentals are embedded early in the product development process.
• Synthesize user feedback and data from multiple sources (support tickets, usability tests, analytics) to identify recurring pain points and opportunities.
• Drive UX consistency and standards by contributing to design systems, pattern libraries, and best practices that scale across teams.
• Support usability testing and research efforts by helping define hypotheses, structuring studies, and translating findings into clear product direction.
• Create clear UX documentation and artifacts including wireframes, journey maps, and experience audits that inform decision-making.
• Advocate for the user across the organization by grounding conversations in user needs, behaviors, and outcomes.

Requirements

• 3–6 years of experience in UX, product design, or related fields, with a strong understanding of user-centered design principles.
• Strong customer and product intuition, with the ability to evaluate experiences and identify both obvious and non-obvious usability issues.
• Experience conducting competitive analysis and UX audits, with the ability to turn observations into structured insights.