Skip to content
ImprintImprintNew York, NY

Senior Product Manager, Customer Operations

Senior Product Manager owning product for Customer Operations Engineering at Imprint. Build internal tools, automations, and AI experiences for support/risk/ops teams; drive measurable outcomes in CRM, IVR, and customer support surfaces. Requires 5+ years PM experience with strong consumer product sense, customer insight, and analytics comfort.

130k – 200k/yr
Hybrid5+ YOEProduct Management

About the role

Responsibilities

  • Own the product direction for Customer Operations Engineering, building internal tools, automations, and AI-powered experiences for Support, Risk, and Operations teams.
  • Shape how products meet customer needs by refining new and existing experiences grounded in data, UX research, and understanding of partner/customer needs.
  • Drive measurable customer outcomes by operating in the details.
  • Build and share fintech domain expertise, translating industry trends into direction for cross-functional partners.
  • Own and drive a roadmap, sequencing priorities with partner PMs, engineering, and design.
  • Work across cross-functional teams including compliance, legal, marketing, and brand partners to align customer experience with business needs.
  • Leverage AI tools (e.g., Claude, Claude Design) for prototyping, research, and iteration.
  • At senior level: Define roadmap strategy, represent Product in executive and partner forums, help shape PM team operations.

Requirements

  • 5+ years of product management experience with focus on consumer-facing products.
  • Strong holistic consumer product sense: UX, experimentation, design.
  • Shipped products with measurable outcomes.
  • Deep customer insight through talking to customers, reading support tickets, behavioral data analysis.
  • Comfortable with analytics tools and experimentation frameworks (Snowflake, Sigma, Statsig).
  • Clear communication of complex tradeoffs to engineering, design, executives, and partners.
  • Comfortable with startup pace, ambiguity, ownership, operating in details, and pragmatic tradeoffs.

Nice-to-Haves

  • Experience in fintech, payments, credit products, loyalty, rewards, or regulated consumer environments.

Compensation & Benefits

  • Competitive compensation and equity packages.
  • Leading configured work computers of your choice.
  • Flexible paid time off.
  • Fully covered high-quality healthcare, including dependent coverage.
  • Access to One Medical and option to enroll in FSA.
  • 20 weeks paid parental leave for primary caregiver, 8 weeks for all new parents.
  • Access to industry-leading technology.

Skills

Product ManagementuxExperimentationSnowflakeSigmastatsigFigmaClaudeFintechCRMivrZendesk

Similar roles

Product Management jobs
Taskrabbit

Senior Product Manager

TaskrabbitSan Francisco, CA

Lead platform migration for Taskrabbit's partner portals, consumer booking flows, and retailer integrations. Define roadmap, drive 80%+ revenue retention through transition, and make build-vs-defer tradeoffs across engineering, commercial, and external partners.

130k – 160k/yrHybrid5+ YOEProduct Management
FinQuery

Lead Product Engineer

FinQueryAtlanta, GA

Lead platform strategy and AI-driven workflows for a B2B SaaS financial compliance platform. Define data flows, system architecture, and agentic automation without writing production code.

129k – 170k/yrHybrid5+ YOEProduct Management
BuildOps

Senior Product Manager, Project Management

BuildOpsLos Angeles, CA +2

Owns product vision and roadmap for project management in commercial construction SaaS, designing AI-enhanced workflows for field collaboration, labor forecasting, and financials. Partners with customers, engineering, design; requires 5+ years B2B product management and construction workflow knowledge.

133k – 174k/yrHybrid5+ YOEProduct Management
ZoomInfo

Senior Product Manager

ZoomInfoWaltham, MA

Senior Product Manager owning features for ZoomInfo's GTM Studio AI application, focusing on audience building, AI enrichment, and orchestration for revenue operators. Requires 5+ years PM experience, hands-on GTM systems expertise, technical fluency with data/APIs, and enthusiasm for applied AI in production revenue tech stacks.

126k – 198k/yrRemote5+ YOEProduct Management
ZoomInfo

Senior Product Manager

ZoomInfoWaltham, MA

Senior Product Manager owning ZoomInfo's Provisioning & Access Management roadmap. Define strategy for IAM, RBAC, entitlements, and fulfillment systems supporting sales and PLG motions; requires 7+ years PM experience, technical depth in identity systems, and strong cross-functional collaboration skills.

126k – 198k/yrHybrid7+ YOEProduct Management