Senior Data Analyst

Responsibilities

• Own the analytics that power merchant retention and SaaS business.
• Identify the drivers behind merchant retention, churn, and software adoption.
• Build trusted metrics, dashboards, and analyses used by executives and cross-functional leaders.
• Partner with Product, Customer Success, Finance, Sales, and Engineering to turn insights into action.
• Create scalable reporting, data models, and AI-powered workflows that reduce manual work and improve decision making.
• Measure the impact of retention initiatives so we invest in what works.
• Use SQL to untangle complex problems, present recommendations to executives, automate recurring analyses, or build tools that eliminate repetitive work.

Requirements

• 5+ years of experience in Analytics, Business Intelligence, or a related analytical role, ideally with experience in the Software industry.
• Advanced SQL skills with experience working in cloud data warehouses (Snowflake preferred).
• Experience with customer retention analyses.
• Experience building dashboards and reporting in Power BI or similar BI tools.
• Strong analytical and problem-solving skills with the ability to investigate complex business questions.
• Experience translating data into clear business recommendations.
• Comfortable working independently in a fast-paced, ambiguous environment.
• Excellent communication skills and a collaborative mindset.

Nice-to-Haves

• Experience with Python, dbt, AI coding assistants, or workflow automation tools.
• Experience with Netsuite (or comparable ERP), SaaS metrics, subscription businesses.
• Enjoy tinkering with AI coding tools like Claude Code/Codex as a way to move faster on real analysis.
• Track record of working well across Finance, Sales and Customer Success.