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1Password1PasswordUnited States

Senior Manager Implementation and Onboarding

Leads Implementation and Onboarding team for 1Password, owning strategy, scaling technical deployments, people management, and cross-functional partnerships in security-focused SaaS. Requires 8+ years post-sale experience, 4+ years managing technical teams, and expertise in identity/security technologies like SSO, SCIM, Okta.

Salary not listed
Remote8+ YOEEngineering Management

About the role

Responsibilities

  • Understand relationships and desired outcomes from sales process, build launch plans, and help customers maximize 1Password products.
  • Lead team strategy, execution standards, capacity planning, and cross-functional alignment.
  • Shape technical implementation and deployment scaling, ensure consistency and quality.
  • Directly support complex implementations, guide team through technical challenges.
  • Partner with Customer Success, Sales, Support, and Product leaders for cohesive technical guidance.
  • Act as senior escalation point for complex customer and organizational challenges.
  • Define and evolve engagement models, processes, and playbooks.
  • Align resources, skills, and priorities to customer needs and business goals.

Requirements

  • Experience: 8+ years in post-sale SaaS roles (Implementation, Professional Services, Solutions Engineering); 4+ years people management, including managing managers/multiple technical functions.
  • Proven leadership of IC technical teams and specialized roles (e.g., Professional Services, TAMs).
  • Track record supporting customers in complex, security-focused environments.
  • Experience implementing repeatable service delivery models and improving full customer lifecycle.
  • Strong familiarity with security, identity, or IT administration domains.
  • Demonstrated ability to build/scale high-performing technical onboarding teams, lead organizational change.
  • Strong technical foundation: SSO, SCIM, directory services (AD, Okta, Azure AD), APIs, CLI tools, SaaS architectures.
  • Data-informed decision making, troubleshooting integrations/APIs/automation.
  • Excellent communication, executive presence, stakeholder alignment.

Nice-to-Haves

  • Hands-on experience with 1Password or another password manager.

Skills

SSOSCIMActive DirectoryOktaAzure AdAPIsCli ToolsSaas Architectures1PasswordProgram Management
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