Leads Implementation and Onboarding team for 1Password, owning strategy, scaling technical deployments, people management, and cross-functional partnerships in security-focused SaaS. Requires 8+ years post-sale experience, 4+ years managing technical teams, and expertise in identity/security technologies like SSO, SCIM, Okta.
Salary not listed
Remote8+ YOEEngineering Management
About the role
Responsibilities
Understand relationships and desired outcomes from sales process, build launch plans, and help customers maximize 1Password products.
Lead team strategy, execution standards, capacity planning, and cross-functional alignment.
Shape technical implementation and deployment scaling, ensure consistency and quality.
Directly support complex implementations, guide team through technical challenges.
Partner with Customer Success, Sales, Support, and Product leaders for cohesive technical guidance.
Act as senior escalation point for complex customer and organizational challenges.
Define and evolve engagement models, processes, and playbooks.
Align resources, skills, and priorities to customer needs and business goals.
Requirements
Experience: 8+ years in post-sale SaaS roles (Implementation, Professional Services, Solutions Engineering); 4+ years people management, including managing managers/multiple technical functions.
Proven leadership of IC technical teams and specialized roles (e.g., Professional Services, TAMs).
Track record supporting customers in complex, security-focused environments.
Experience implementing repeatable service delivery models and improving full customer lifecycle.
Strong familiarity with security, identity, or IT administration domains.
Demonstrated ability to build/scale high-performing technical onboarding teams, lead organizational change.
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