Principal, Strategic Operations

What you'll do

Own & Evolve the Enterprise Operating System

• Design, implement, and continuously evolve Digible’s enterprise operating system, including planning frameworks, prioritization models, and operating rhythms that connect strategy to execution.

Lead Enterprise Planning & Prioritization

• Own annual and quarterly planning processes, ensuring priorities are clearly defined, aligned to business outcomes, and realistically resourced across the organization.

Drive Business-Linked Execution

• Ensure all strategic initiatives are clearly tied to measurable business outcomes, including revenue growth, margin improvement, client performance, and operational efficiency.

Lead Change Management & Adoption

• Drive organization-wide adoption of new planning processes, tools, and operating rhythms. Ensure leadership consistently uses and reinforces these systems, even when it requires changing existing behaviors or challenging established norms.

Facilitate Executive Alignment & Decision-Making

• Lead ELT and SLT discussions with clarity and authority, guiding prioritization tradeoffs, resolving misalignment, and ensuring decisions are translated into actionable plans.

Drive Enterprise Accountability Without Authority

• Ensure initiatives progress with clear ownership and accountability across the business, using influence, structure, and operating discipline rather than direct reporting lines.

Build Business-Driven Scorecards & Reporting

• Develop and maintain scorecards that connect strategic initiatives and operational performance to key business metrics, including utilization, margin, retention, and growth.

You should have

Required Qualifications

• 5+ years of experience in strategy & operations, business operations, program management, or management consulting, with a track record of driving cross-functional initiatives in complex organizations.
• Strong business acumen, with the ability to connect operational priorities to key business drivers such as revenue, margin, utilization, retention, and growth.
• Proven experience designing and managing enterprise planning processes, prioritization frameworks, and operating cadences that connect strategy to execution.
• Demonstrated success driving organizational change management at scale, including implementing and ensuring adoption of new processes, tools, or operating rhythms.

You'll love this job if you are

• A Systems Builder – You design and evolve frameworks that bring clarity, alignment, and discipline to how a business runs.
• A Strategic Operator – You connect strategy to execution, ensuring priorities translate into focused, high-impact work.
• A Commanding Facilitator – You confidently lead rooms of senior leaders, guiding discussions and driving decisions.
• An Influencer Without Authority – You drive accountability across teams and senior leaders without direct reporting lines.
• A Change Leader – You thrive in driving organizational change and challenging established behaviors.
• A Business-Minded Operator – You understand how the business makes money and shape priorities accordingly.
• A Clarity Creator – You bring order to complexity, defining priorities, ownership, and tradeoffs.
• An Accountability Driver – You ensure strategic initiatives are executed with visibility, follow-through, and ownership.