FRAML Investigator

You will:

Fraud & AML Investigation

• Investigate and take action on suspicious fraud and potential AML activity across the entire Moov payment network.
• Monitor transaction activity and alert queues for indicators of fraudulent behavior or money laundering.
• Author detailed investigative reports on suspicious activity and escalate cases to management or regulatory bodies as necessary.
• Maintain accurate case records and documentation throughout the investigation lifecycle.

KYC & KYB Onboarding Due Diligence

• Manage daily KYC (Know Your Customer) and KYB (Know Your Business) onboarding activity queues.
• Perform enhanced due diligence on merchants enrolling to use the Moov payment processing platform, including:
  • Applicable professional licensing verification
  • Secretary of State validation
  • Financial statement review
  • Lexis Nexis business credit report analysis
• Conduct in-depth onboarding investigations specific to Card and Banking payment platforms, including:
  • Assessing merchant risk profiles for card-present and card-not-present (CNP) environments
  • Reviewing chargeback history, processing volume patterns, and card network compliance indicators
  • Evaluating ACH, RTP, and banking product suitability against merchant business type and risk tier
  • Identifying red flags associated with high-risk MCC codes, prohibited business categories, and card brand rules
  • Verifying banking relationships and account ownership to prevent account takeover and synthetic identity fraud at onboarding
• Ensure all onboarding activity aligns with BSA regulations, card network rules (Visa, Mastercard), and Moov’s internal compliance standards.

Underwriting Evaluations

• Perform merchant underwriting evaluations as part of the onboarding and ongoing review process, assessing overall risk acceptability for card and banking payment products.
• Analyze and interpret key underwriting inputs including:
  • Business financial statements and processing volume history
  • Personal and business credit reports (e.g., Lexis Nexis, Experian, Equifax)
  • Chargeback ratios and dispute history relative to card network thresholds
  • Industry and MCC risk classification
  • Length of time in business, ownership structure, and beneficial ownership verification
• Assign appropriate risk tiers and recommend approval, conditional approval, or declination based on underwriting findings.
• Document underwriting decisions with clear rationale and maintain audit-ready records in accordance with internal policy and regulatory expectations.
• Partner with compliance and risk leadership to refine underwriting criteria and adapt to evolving fraud patterns and regulatory guidance.

Partner & Merchant Validation

• Work closely with Moov Support to validate new partners joining the Moov network.
• Confirm that partner merchants adhere to their respective approved business models and BSA obligations.
• Identify and escalate anomalies in merchant behavior or profile information.

Process & Procedure Development

• Assist management with the creation, documentation, and ongoing refinement of FRAML processes and procedures.
• Contribute to a culture of continuous improvement within the compliance function.

You have:

• Fraud Investigations: 3–5 years of experience in fraud investigations
• AML Monitoring: 3–5 years of experience in AML monitoring
• Merchant Acquiring / Onboarding: 3+ years of experience in merchant acquiring and/or merchant onboarding
• Card Payment Platforms: Experience conducting onboarding investigations within card payment environments, including familiarity with card network rules (Visa, Mastercard), MCC codes, CNP risk, and chargeback analysis
• Banking Payment Platforms: Experience with banking product onboarding investigations including ACH, RTP, and banking account verification; knowledge of synthetic identity fraud and account takeover indicators
• Merchant Underwriting: Experience conducting merchant underwriting evaluations, including financial statement analysis, credit report review, chargeback ratio assessment, MCC risk classification, and risk tier assignment for card and banking payment products
• Bank & Card Issuer Relations: Demonstrated experience working directly with banks and card issuers, including correspondent banking relationships, issuer dispute escalations, and regulatory inquiry responses
• CFE Certification: Certified Fraud Examiner (CFE) — preferred but not required

Skills & Competencies:

Communication & Writing

• Strong written and verbal communication skills, with the ability to produce clear investigative reports and correspondence.
• Ability to communicate complex regulatory or investigative findings to both technical and non-technical stakeholders.
• Experience working directly with banks and card issuers, including:
  • Drafting and responding to formal inquiries, dispute escalations, and information requests from issuing banks
  • Liaising with card network representatives (Visa, Mastercard) on compliance, risk, and fraud-related matters
  • Coordinating with correspondent banking partners on transaction monitoring alerts and SAR-related communications
  • Maintaining professional relationships with bank compliance and fraud operations contacts to support timely investigations

Technology & Platforms

• Proficiency with the Google Workspace platform (Docs, Sheets, Drive, Gmail, etc.).
• Hands-on experience with Fraud and AML monitoring and investigation operations systems.
• Familiarity with Card and Banking payment platform environments, including tools used for:
  • Card network dispute and chargeback management systems
  • ACH origination and return code analysis platforms
  • Banking account verification and identity resolution tools (e.g., Plaid, Socure, Alloy, or similar)

Underwriting & Risk Assessment

• Ability to conduct thorough merchant underwriting evaluations, weighing financial, operational, and reputational risk factors to arrive at well-supported approval decisions.
• Skilled at interpreting credit bureau data, financial statements, and processing history in the context of payment risk.
• Comfortable assigning and documenting risk tiers, writing declination rationale, and maintaining underwriting records that satisfy audit and regulatory review standards.

AI & Emerging Investigation Tools

• Experience using AI agent platforms and AI-powered investigation or compliance tools.
• Ability to leverage AI agents for case triage, pattern detection, anomaly identification, and workflow automation.
• Comfort working alongside emerging technology to enhance investigative throughput and accuracy.

Regulatory Knowledge

• Working knowledge of applicable laws, regulations, and guidance including:
  • Bank Secrecy Act (BSA)
  • FFIEC examination guidelines
  • Fair Credit Reporting Act (FCRA)