Drives evolution of enterprise AI platform by gathering customer feedback from sales and support, prioritizing roadmap, and collaborating with engineering to deliver scalable features for Fortune 2000 companies. Requires 5-10 years enterprise PM experience at PLG firms like Slack or Zoom.
Salary not listed
On-site5+ YOEProduct Management
About the role
What You’ll Do
Customer Intelligence & Product Strategy
Own the voice of the customer: Work closely with our go-to-market teams (sales, customer success, and support) to gather, analyze, and synthesize feedback from business customers and enterprise clients
Drive prioritization: Filter, sort, and rank customer insights to identify the highest-impact opportunities that will shape our product roadmap
Translate insights to action: Distill complex, frontline takeaways into clear product requirements and strategic initiatives that guide engineering and product development
Cross-Functional Leadership
Bridge GTM and Engineering: Serve as the critical link between customer-facing teams and technical teams, ensuring seamless communication and alignment
Collaborate globally: Work effectively across time zones and cultures with our distributed global team, demonstrating flexibility and cultural intelligence
Partner with leadership: Report directly to Co-Founder and COO Wen Sang, contributing to strategic decision-making at the executive level
Product Execution
Drive product development: Work hand-in-hand with engineering and product teams to deliver enterprise-grade features and capabilities
Measure business impact: Define success metrics and track the business outcomes of product releases, not just feature completion
Scale enterprise offerings: Help build products that serve the needs of the world’s largest organizations while maintaining product-led growth principles
What You’ll Bring
Required Experience
5-10 years of enterprise product management experience with a proven track record at product-led growth (PLG) companies such as Zoom, Slack, DocuSign, Box, Dropbox, Atlassian, or similar
Demonstrable impact: Clear evidence of successful product launches that drove measurable business results
Enterprise expertise: Deep understanding of enterprise customer needs, buying processes, and what it takes to build products for Fortune 2000 organizations
Core Competencies
Customer-first mindset: Obsessed with understanding and solving real customer problems, with the ability to distinguish between feature requests and underlying needs
Product-oriented thinking: Strong product instincts with a bias toward scalable, product-led solutions rather than bespoke services or one-off customizations
Analytical rigor: Ability to synthesize complex, often conflicting feedback into clear priorities backed by data and strategic thinking
Global perspective: Experience working with international teams and customers across different markets and cultures
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