AI Product Manager, Professional Services

What you’ll do

Own the AI product roadmap for ProServ:

• Deeply understand the needs of ProServ users by spending time with our teams, observing patterns across their feedback, and interrogating our data. Every roadmap decision should trace back to making their experience better.
• Translate this into an AI strategy including a prioritised, executable product roadmap.
• Work closely with the ProServ leadership team to align roadmap decisions with broader transformation objectives.
• Track progress, surface blockers, and maintain momentum across concurrent workstreams.

Coordinate a global community of SMEs:

• Manage and motivate a distributed network of contributing engineers and consultants (who do not report directly to you) across all geographies contributing to AI initiatives.
• Structure their contributions into meaningful, well-scoped work streams with clear ownership and outcomes.
• Identify opportunities to leverage existing Product investments in AI rather than building from scratch.

Drive AI execution and adoption:

• Work with the team to ensure new AI tools and capabilities are adopted globally.
• Develop frameworks and playbooks that help ProServ teams embed AI into their day-to-day.
• Surface insights from the field back into the product roadmap.
• Default to action. Move with urgency and focus. Ship something imperfect and iterate rather than wait for perfect alignment.

Govern and Communicate AI Initiatives:

• Prepare and present updates to the AI SteerCo including the global Head of ProServ.
• Maintain clear documentation, decision logs and progress tracking across all AI work streams.
• Proactively manage stakeholder expectations and communicate trade-offs clearly.

Who you are

Technical Credibility

• Strong enough technical foundation to hold your own in engineering conversations — understand what's being built, why, and what good looks like.
• Familiarity with AI concepts, tooling and the current landscape — including agentic AI, LLMs, and workflow automation.
• Experience working alongside engineers and a track record of earning their respect.

Strategic and Organizational Thinking

• Ability to connect day-to-day execution to a longer-term strategic narrative.
• Comfortable operating in ambiguity and building structure where little exists.
• Experience in transformation, consulting, or change management environments is a strong plus.

Influence and Interpersonal Intelligence

• Exceptional ability to influence without authority across geographies, seniority levels and functions.
• Politically astute — able to read room dynamics, navigate competing agendas, and build trust with diverse stakeholders.
• A natural community builder who brings energy and momentum to cross-functional groups.

Communication and Presence

• Confident communicator who easily translates complex technical data into executive insights.
• Strong written communication skills for documentation, updates and async collaboration across time zones.
• Fluent in both engineer-speak and business-speak.

Minimum requirements

• 5+ years of experience in a product, transformation, technical consulting or similar role.
• Experience in a global SaaS, technology or professional services environment preferred.
• Non-traditional backgrounds welcome.