Program Manager, Ways of Working

Responsibilities

• Define and drive company-wide ways of working across collaboration, decision-making, documentation, project management, and communication.
• Set standards for internal and external collaboration across Notion, Slack, Google Workspace, and Jira.
• Establish lightweight, documented decision-making practices, including DACI-style ownership.
• Own Notion governance, information architecture, content standards, permissions, and page ownership.
• Set shared baselines for Jira project and program structure, naming, and usage.
• Define Slack conventions, channel governance, and asynchronous communication norms.
• Publish canonical, company-wide guidance for core tools.
• Use AI to audit workspaces, identify inconsistencies, maintain standards, and reduce repetitive administration.
• Run recurring compliance checks and drive channels and workspaces toward conformance.
• Partner with department champions to roll out standards and support adoption without direct authority.
• Align with the AI Transformation team on applying AI within core collaboration tools.
• Incorporate employee-experience feedback from the People team to refine standards.
• Provide executional support for COO Office communications in coordination with Internal Communications.

Requirements

• Deep, hands-on experience administering Notion at scale, including governance, databases, information architecture, and permissions.
• Strong working knowledge of Slack, Google Workspace, and Jira administration and best practices.
• Proven ability to define standards and drive cross-functional adoption without direct authority.
• Excellent written communication skills, with the ability to produce clear, canonical guidance.
• Program management discipline, including managing rollouts, tracking compliance, and coordinating stakeholders across functions.
• Experience operating in ambiguity and building a function from the ground up.
• Strong judgment about where to standardize and where to preserve team autonomy.
• Advanced fluency with conversational AI systems such as Claude and ChatGPT for complex, multi-step work.
• Demonstrated experience redesigning workflows around AI to create meaningful leverage.
• Hands-on experience with native AI features in tools such as Notion AI, Glean-style search, and Atlassian Intelligence.
• Ability to build AI-assisted governance at scale across pages, channels, and workspaces.
• Fluency with AI agents and automation for repetitive administration.

Nice-to-Haves

• Experience establishing tooling governance during a merger, acquisition, or major organizational integration.
• Notion certification or comparable platform mastery.
• Experience building AI-driven internal tools, automations, or agents.
• Familiarity with change management frameworks.

Compensation and Benefits

• Denver pay range: $144,689.50–$180,861.50 USD.
• 100% employer-paid medical insurance.
• Paid time off, paid sick time, inclusive parental leave, holidays, and volunteer days.
• RSU stock grants.
• Professional development and training opportunities.
• Company virtual events, free food, and team-building activities.
• Monthly cell phone stipend.
• Mental health support platform offering therapy, coaching, and self-guided mindfulness resources for eligible employees.
• Hybrid work model with two days in the Denver office each week.