Senior Software Engineer, Platform

Responsibilities

• Automate upgrades, monitoring, and operations across the platform.
• Build tools that let engineers across Chime self-serve — so they spend less time waiting on us.
• Build and maintain reliable, scalable platforms and libraries.
• Partner with product, data, and infrastructure teams on cross-cutting technical problems.
• Reduce operational overhead through close collaboration with infra.
• Advise engineering teams on communication and data-sharing patterns.

You'll work on:

• Messaging and job processing — local and distributed async processing, service-to-service communication, and reliability work
• Caching — Redis governance, usage patterns, and operational tooling
• Workflow orchestration — running and improving the platforms teams use for scheduled jobs and long-running workflows (Temporal, Cronitor)
• Shared Rails tooling — logging, tracing, security, PII masking, schema enforcement, and other shared concerns
• AI-enabled engineering — finding practical ways to help Chime engineers use AI more effectively: automation, agent-ready tooling, platform capabilities that make AI-assisted development safer

Requirements

• Solid understanding of async and synchronous data-sharing patterns — pub/sub, RPC, caching, and when to use each.
• Strong Ruby/Rails experience; Python or Go is a bonus.
• Familiarity with AWS (ElastiCache, SNS/SQS) and infrastructure tooling like Terraform, Helm, Kubernetes, and Docker.
• Experience with large-scale production systems and the tradeoffs that come with them.
• Comfort working in CI/CD environments.
• A track record of shipping production systems as part of a team.
• You care about the engineers who use what you build — and you'll push back when a pattern is going to cause them pain later.

Compensation

The base salary offered for this role and level of experience will begin at $187,000.00 and up to $259,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.