Senior Product Manager, Care Delivery

Responsibilities

• Develop the multi-quarter roadmap that makes high quality of care the default experience on Grow, and then build the feedback mechanisms that keep providers improving over time.
• Analyze data and conduct UXR to understand what separates high-retaining providers from low-retaining ones, and what causes clients to drop out of care.
• Drive the analysis to link positive provider input behaviors (e.g., prepping for sessions) with business output metrics (e.g., rebooking rates).
• Set the foundation for lifecycle education that helps providers improve over time.

Requirements

• 5+ years of product management experience.
• A track record of owning end-to-end outcomes in complex environments with many stakeholders, including legal, clinical, and engineering teams.
• Deep empathy for users, with good intuition on what drives human behavior and how to design around it.
• Strong analytical instincts and the ability to define metrics that capture real user outcomes rather than proxy activity.

Nice-to-Haves

• Experience with two-sided marketplaces, where you have to balance provider and client incentives simultaneously.
• Genuine interest in behavioral science, psychology, or health coaching — anything that gives you insight into what actually changes behavior/outcomes.
• Experience with early-stage or ambiguous problem spaces where you had to build the roadmap from scratch rather than inherit one.

Compensation and Benefits

Base Compensation: $182,000–$227,000 USD Annually

Full Time Employee Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
• Financial Wellness: 401(k) program and equity opportunities.
• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
• Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
• Wellness & Development: Annual stipends to put towards personal & professional growth.
• Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
• Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.