Technical Account Manager

Responsibilities

• Serve as a trusted technical advisor throughout customers’ Wiz journeys.
• Guide customers through deployment, configuration, and operationalization of Wiz using cloud-security best practices.
• Act as the primary technical contact for a book of customers, resolving technical questions and issues through email, meetings, Slack, and support tickets.
• Monitor emerging cloud-security threats and stay current on Wiz features and functionality.
• Develop customer success plans with measurable goals aligned to security and compliance objectives.
• Lead customers toward full adoption, business value realization, and effective management of Cloud, Code, and Runtime security risks.
• Project-manage adoption and operationalization goals across business units and stakeholders.
• Resolve people, process, and technology blockers with internal and external parties.
• Track customer goals, adoption, satisfaction, and value realization; report progress through executive-friendly communications, QBRs, and briefings.
• Capture feature requests and adoption blockers and collaborate with Product and Engineering on prioritization and solutions.
• Manage a book of up to 15 customers, identify expansion opportunities, and support renewals with Sales and Renewals teams.
• Track utilization and adoption targets and identify risks such as churn, renewal, satisfaction, and tenant health.
• Build relationships with customer stakeholders from C-level executives through practitioners.
• Improve the TAM motion, develop documentation, mentor associate TAMs, and build technical subject-matter expertise.
• Partner cross-functionally to improve processes.

Requirements

• 5–8+ years of experience in technical customer-facing roles, ideally supporting a cloud or cloud-security product.
• Experience in roles such as Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineering, or Architecture.
• Bachelor’s degree in Computer Science, Engineering, or a similar field, or equivalent experience.
• Strong understanding of cloud services and architecture for at least one cloud service provider: AWS, Google Cloud, Azure, or OCI.
• Familiarity with cloud-security best practices, common threat models, and CNAPP use cases.
• Familiarity with Docker, Kubernetes, and related security considerations.
• Familiarity with DevOps technologies, including CI/CD, Infrastructure as Code, and version control systems.
• Familiarity with Linux and Windows operating-system concepts and runtime sensing.
• Strong problem-solving skills and the ability to troubleshoot complex technical issues across internal and external organizations.
• Ability to continuously learn emerging cloud and security technologies.
• Proven experience managing a book of business with 5–10+ customers.
• Experience building enterprise-client relationships, driving customer outcomes, and exceeding performance targets.
• Ability to enable customers on the Wiz platform and solve problems ranging from routine to highly complex.
• Ability to support customers across multiple communication channels and platforms.
• Ability to use data and systems such as CRM and log-analysis tools to monitor customer health and identify trends.
• Excellent communication and interpersonal skills with stakeholders at all organizational levels.

Nice-to-Haves

• Cloud service provider certification, such as Certified Solutions Architect or Certified DevOps Engineer.
• Security certification or experience helping organizations address cloud-security challenges.

Compensation and Benefits

• Full-time compensation includes base salary, bonus, equity, and benefits.
• Salary ranges vary by role, level, and location; individual pay is determined by work location and factors including skills, experience, and education or training.