Manager, Training and Onboarding

Responsibilities

• Own the onboarding program and drive time-to-proficiency outcomes from first day to full productivity
• Define proficiency milestones at each ramp stage and build measurement infrastructure to track progress
• Design role-specific ramp programs balancing clinical knowledge, systems fluency, process adherence, and on-the-job application
• Lead, coach, and grow a team of trainers and instructional designers
• Set clear expectations, provide regular feedback, and build team capability as facilitators and content developers
• Design learning experiences that meet people where they are, including job aids, in-tool guidance, peer coaching, scenario-based practice, and real-time performance support
• Build working relationships with Operations, Quality, Clinical, and People teams to keep training content current
• Pilot new training modalities including microlearning, simulations, cohort-based learning, and peer-led development
• Own OKRs measuring onboarding effectiveness including time to proficiency, knowledge assessment scores, manager readiness ratings, and 30/60/90 day performance indicators
• Conduct structured reviews of current training materials and ramp program design
• Receive and act on training development priorities surfaced through the org-level quality-to-training process

Requirements

• 4-6 years of experience leading high-performing teams in training, learning and development, or onboarding program management
• Track record of owning programs end-to-end with measurable impact on time to proficiency or new hire performance outcomes
• Direct experience managing trainers and instructional designers
• Demonstrated success designing ramp and onboarding programs from the ground up with clear milestones, role-specific sequencing, and measurement built in
• Strong cross-functional collaboration skills working across Operations, Quality, Clinical, or People teams
• Experience building performance support tools, on-the-job learning resources, or embedded coaching programs
• Experience piloting new training modalities and making evidence-based decisions about scaling
• Data-driven mindset with ability to define success metrics, track them rigorously, and translate training data into clear narratives
• Strong prioritization and self-direction managing team work and personal portfolio simultaneously
• Clear, structured communicator who writes and presents training strategy effectively to frontline teams and senior stakeholders

Nice-to-Haves

• Experience in healthcare, health tech, or care delivery environment
• Familiarity with instructional design frameworks such as ADDIE or SAM
• Experience working with LMS platforms
• Exposure to change management principles
• Familiarity with agentic learning and development approaches leveraging AI agents