Senior Manager, Quality, Training, and Enablement Operations

Responsibilities

• Own the Care Delivery Quality, Training, and Enablement organization’s operating cadence and execution rhythm.
• Lead organization-wide OKR planning, metrics reporting, and progress tracking.
• Design and govern a closed-loop process that converts quality-review findings into training priorities.
• Manage a portfolio of cross-functional operations initiatives, including scope, milestones, dependencies, owners, and success metrics.
• Build and maintain dashboards covering program adoption, completion, quality metrics, and enablement impact.
• Identify workflow friction across quality, training, and enablement, and lead process and tooling improvements.
• Drive stakeholder alignment, adoption, accountability, and change-management rollouts.

Requirements

• 6–8 years of operations or program management experience in a high-growth healthtech or complex service environment.
• Track record of owning and delivering cross-functional work end-to-end.
• Strong program management, project scoping, planning, dependency tracking, and milestone management skills.
• Experience leading organization-level OKR and metrics cycles and building reporting infrastructure.
• Experience auditing programs, identifying systemic gaps, and presenting strategic recommendations to senior stakeholders.
• Experience working across training, quality, and enablement functions.
• Hands-on operational execution across multiple concurrent initiatives.
• Experience designing and governing cross-functional processes and driving adoption without direct authority.
• Strong prioritization, organization, self-direction, and problem-solving skills.
• Exposure to change management and rollout design.

Nice-to-haves

• PMP, PgMP, or equivalent experience.

Compensation and Benefits

• Base salary: $140,000–$165,000.
• Total compensation also includes equity, benefits, and other opportunities.
• Individual pay decisions consider qualifications, experience, skillset, and internal equity.