Growth & Merchandising Associate

Responsibilities

• Own seasonal campaign execution end-to-end, including managing timelines, stakeholder touch points across Customer Success, Ad Ops, Engineering/Product/Design, and Marketing, partner packaging logistics, and Customer Success enablement materials.
• Protect seasonal campaign revenue and identify improvements between campaigns.
• Take ownership of the premium placement booking tool within 60–90 days; field requests outside the self-serve flow, flag utilization gaps proactively, and improve the tool as new campaign levers come online.
• Build and maintain a self-serve library for Customer Success, including pitch materials, campaign one-pagers, and placement packages; use AI to personalize materials and case studies at scale.
• Keep knowledge systems current, document operational reality, and provide regular structured pulse to the Growth & Merchandising Lead to feed planning.

Requirements

• 2–3 years of experience in operations, project management, campaign coordination, or a related function.
• Strong project management and cross-functional coordination skills.
• Fluency in ad tech, including performance metrics, campaign goals, and client objectives.
• Demonstrated AI builder with concrete examples of AI projects applied to improve operations.
• Strong judgment on quality of AI-generated output.
• Comfort with ambiguity and building tools/processes from scratch.
• Sharp attention to detail, clear and concise writing skills.
• High ownership mentality; instinct to flag, propose, and drive.
• Genuine learning agility and curiosity about consumer marketplace operations.

Nice-to-Haves

• Experience using AI to scale operations and personalize materials.