Shift Supervisor, On-Road Operations

People Management

• Run the interview process and execute onboarding for new hires, collaborating with L&D team to develop processes and grading rubrics.
• Lead and manage a team of ~20 operators, providing feedback, guidance, ensuring training and competency, and offering coaching/mentoring.
• Conduct performance reviews based on evaluation metrics; collaborate with stakeholders to update metrics and improve capture methods.

Execution Management

• Handle Start of Shift and End of Shift activities including operator attendance, software burns, data importing, and preparation (keys, disks, etc.).
• Collaborate with planning team to ensure operators are trained for new feature rollouts.
• Work with planning team on weekly goals, allocation strategy, and provide periodic visibility on operator availability.
• Respond to operator and onsite incidents per established procedures.
• Review plan vs. actual team performance weekly to identify deviations and action items.
• Manage cross-functional continuous improvement processes and projects to enhance efficiency and throughput.
• Engage with peers in other locations to share best practices and drive standardization.

Requirements

• 2+ years experience managing teams of 10+ direct reports (hiring, performance management, coaching, mentoring) or equivalent relevant experience.
• Understanding of US Labor laws, Employment laws, and Driving laws.
• Strong problem-solving skills with initiative to resolve issues independently.
• Comfortable reviewing data; exceptional interpersonal and communication skills.
• Ability to work in a fast-paced, dynamic environment with willingness to help where needed.
• Friendly, positive attitude with eagerness to learn and grow.
• Excitement about robots, AI, and robotics development.
• Ability to work a flexible schedule including nights, evenings, and weekends.

Nice-to-Haves

• 4+ years experience managing large teams (15+ direct reports).
• 2+ years of experience in the AV/delivery industry.